Project Manager with Incident Management_REMOTE_On W2

Overview

Remote
Hybrid
Depends on Experience
Contract - W2
Contract - Independent

Skills

Change Management
Management
IT Service Management
KPI
SLA

Job Details

Job Title: Project Manager with Incident Manager
Work Location: Winston SalemNC27103 (Remote)
Contract duration (in months)* 6 Months
Job Details:
Must Have Skills (Top 3 technical skills only) *
Lead and manage the AMS team to deliver high-quality support services across multiple applications.
Serve as the primary point of contact for client stakeholders for all AMS-related activities.
Ensure adherence to SLAs, KPIs, and other contractual obligations.
Detailed Job Description:
Oversee the delivery and operations of application support services for an apparel CPG account. The ideal candidate will have a strong background in IT service management, incident problem change management, and team leadership. Candidate will be responsible for ensuring SLA adherence, continuous service improvement, and client satisfaction.
Minimum years of experience*:
>10 years

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