Network/Telecom Specialist

DataStaff, Inc. is in need of a Network/Telecom Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
*This position is 100% onsite
Responsibilities:

• Monitor the AT&T Esinet (Emergency Services Internet Network).
• Troubleshoot issues with networks and find resolutions to the issues from a central location.
• Provide incident response on the system, communicate with site technicians and customers alike, and track problems through to resolution.
• Will operate in a 24/7 operation and maintain current SLA s.

Knowledge and Skills

• Self-motivated, enthusiastic, and able to handle multiple support cases
• Customer-oriented and capable of providing high levels of client satisfaction
• Collaborate and work well with others
• Strong skills in working with clients and communication

Required Skills:

• Bachelor s degree or 3 to 5 years in Information Technology or Computer Science
• 3 Years - Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
• 3 Years - Knowledge regarding at least one of the following vendor products: Juniper, VMWare, Microsoft, Cisco
• 3 Years - Strong writing skills to maintain organized documentation
• 3 Years - Knowledge of network cabling, network classification and network topology

Desired Skills:

• 3 Years - Experience with VOIP technologies is a plus
• 3 Years - Experience in a NOC environment is preferred

This position is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.