SAP (ChaRM) Subject Matter Expert

Job Description -

SAP Change Request Management (ChaRM) Subject Matter Expert

Engagement Type: Contract

Interview Type: Webcam only

Objective

The client is engaging in an exciting and innovative technology solution to support their customer engagements. An advanced back-office system that, when developed and deployed, will allow customers to engage with the client to address all their business needs, via a multitude of channels (web, mobile app, chatbot, chat, IVR, phone, social media, etc.). We are dedicated to transforming the customer engagement businesses through innovative technology and strategic insights. Our team is composed of passionate professionals committed to excellence and continuous improvement, and our team is growing.

Description of Duties

1. Design and implement SAP ChaRM within an SAP HANA Cloud environment, including all required technical and functional configurations.
2. Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the client. This documentation shall follow the format and / or templates as instructed by the client.
3. Participate with all technical and functional teams to develop implementation and maintenance strategies, processes, procedures, and best practices for SAP ChaRM and Solution Manager system solutions.
4. Assist with development of test plans to validate the solutions and components during ongoing implementations.
5. Effectively leverage the latest capabilities of SAP components to assist with solution development.
6. Setup SAP ChaRM for 5 system landscapes/retrofits in SAP S/4HANA, SAP Convergent Charging, and SAP Convergent Mediation environments.
7. Perform impact analysis of new SAP releases on the current system landscape environments.
8. Participate in implementing, and supporting, multi-landscape environments through client copies, system refreshes, and transport management within SAP ChaRM.
9. Provide technical consulting and mentoring to the application development, functional, integration, and change & release management teams.
10. Provide technical leadership and participation in functional and technical projects across multiple teams.
11. Develop, and conduct, integration gate reviews for all releases.
12. Obtain management approvals and make sure Change Management audit requirements are in place and met.
13. Assess proposed designs to ensure the solution is not deviating from SAP s and industry standards. Including ensuring the proposed design will not be a throw-away when the system is upgraded to new releases.
14. Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
15. Lead and participate in project team activities for system work efforts related to enterprise systems.
16. Work independently to accomplish the tasks and duties assigned.
17. Adhere to and follow all the client s standards, policies, and procedures.
18. Utilize various software and/or technology tools to perform job duties.
19. Perform tasks and other duties as related to this position and role, as assigned by the client.
    Minimum Experience

• 5 years of experience in SAP ChaRM Implementations.
  Desired Skillset
• 2+ years experience in troubleshooting SAP ChaRM configurations.
• Proficiency in configuring and managing SAP ChaRM.
• Strong understanding of SAP S/4HANA in cloud environments along with an understanding of SAP BRIM components including Convergent Charging and Convergent Mediation.
• SAP Basis Administration and technical core competencies tasks including SAP software installation, upgrade, applying support packages, and installation of add-on software components.

Certifications / Education

• SAP Certifications, such as:
• SAP Basis Administration
• SAP ChaRM
• SAP HANA
• SAP Solution Manager
• SAP BRIM
• Bachelor's degree in computer science, engineering, or a related field. An equivalent combination of education and/or experience may be accepted.
  
  A Master s degree in a related field is preferred