IT Change Management Specialist

Hi,

It was nice talking you on LinkedIn. Here I m sharing the complete job details with our direct client, kindly go through it and share your thoughts.

Brief about M3bi:

M3bi is a new generation IT Services Company specializing in Business Intelligence, Data Warehousing & Data Analytics! The team at M3bi stands for enabling enterprises with an enriched and controlled view of their business and data. Our primary focus is around data analytics, testing automation and end-to-end delivery of Data Management programs for large Financial Services and Healthcare clients. Attached herewith is the Job Description for the role If you or someone you know fits the profile description and is interested , please send across your profile to

Role : IT Change Management Specialist

Relocation : Day 1 onsite to Phoenix, AZ

Skills: Microsoft office suite, Project Management, ServiceNow

IT Change Management Specialist Digital Workplace TechCare Blueprint Operations

Position Summary:

The IT Change Management Specialist will play a key role in driving clarity, alignment, and adoption of technological servicing initiatives enabled by the Digital Workplace TechCare Blueprint Operations team. This individual will support the planning and execution of change activities that impact end-user technology experiences, internal IT operations, and business processes.

The role combines communication strategy, project coordination, and documentation excellence to ensure initiatives are delivered smoothly and stakeholders remain informed and engaged throughout the lifecycle of change.

Key Responsibilities:

• Develop and implement change management strategies to support adoption of new tools, systems, and processes within the Digital Workplace environment.
• Create clear, engaging, and audience-tailored communications (presentations, FAQs, release notes, talking points, etc.) for technology rollouts and process improvements.
• Collaborate with Product Owners, Program Managers, and Service Teams to build and maintain detailed project plans, schedules, and milestone trackers.
• Document key discussions, decisions, and action items during operational meetings and working sessions.
• Support TechCare Blueprint Operations governance by maintaining consistent templates and reporting documentation.
• Coordinate readiness activities, user impact assessments, and feedback loops for large-scale IT changes.
• Partner with internal communications to align on enterprise-wide messaging and support materials.
• Contribute to the continuous improvement of change enablement processes within Digital Workplace.

Qualifications:

• 3 5 years of experience in IT servicing change management, project coordination, or communications within a technology or digital workplace environment.
• Exceptional written communication skills, with the ability to translate complex technical information into clear, concise messaging.
• Advanced proficiency in Microsoft PowerPoint, with the ability to create executive-level presentations and visual storytelling artifacts for technology programs.
• Pass Change Management Scenario Assessment
• Strong organization and documentation skills with keen attention to detail.
• Proficiency with collaboration and project management tools (e.g., Airtable, SharePoint, MS Office).
• Familiarity with communication technologies (e.g., Slack, Webex)
• Bachelor s degree in information technology, Communications, Business Administration, or related field a plus

Core Competencies:

• Communicator: Able to craft impactful, audience-specific communications for diverse stakeholders.
• Collaborator: Works effectively across IT, business units, and support teams to align goals and timelines.
• Organizer: Skilled at managing multiple projects and maintaining visibility of milestones and deliverables.
• Problem Solver: Anticipates challenges and proposes structured, proactive solutions.
• Change Advocate: Champions adoption and awareness of technology-driven improvements within the workplace.

Thanks & Regards