Overview
Skills
Job Details
Business Process Analyst RMA (SAP & Salesforce)
Location: Austin, TX (Hybrid, 2x/week)
Contract: 12 Months (Only W2)
We are hiring a Business Process Analyst to support and optimize Return Materials Authorization (RMA) processes in a fast-paced semiconductor environment.
Key Responsibilities:
Analyze & document RMA workflows for semiconductor product returns.
Work with Quality, Logistics, IT, and Customer Operations teams to improve processes.
Act as SME for RMA in SAP & Salesforce.
Translate business needs into functional & technical requirements.
Support configuration, testing, and deployment of SAP/Salesforce updates.
Requirements:
3 5 years of Business Analysis / Operations Support in semiconductor/electronics industry.
Hands-on expertise with SAP & Salesforce (mandatory).
Strong knowledge of RMA / reverse logistics / warranty management.
Excellent analytical, communication, and stakeholder engagement skills.
Thank you,
Kumar
.