IT System Engineer

The IT Systems Engineer is responsible for supporting the IT team installing and maintaining a reliable infrastructure platform. This role reports directly to IT Infrastructure and Operations Manager and acts as the face of IT during local visits and interacts with end-users and local site management. The successful candidate will be a technical, highly driven, self-managed, detailed oriented individual who demonstrates initiative and being proactive.

RESPONSIBILITIES:

• Support network infrastructure at our 50+ locations.
• Support M&A, site expansions, and new locations as required.
• Document environments in support of network infrastructure (e.g. - rack elevations, site diagrams, wire mappings)
• Provide third-level support for the internal help desk. This involves resolving complex technical issues that cannot be resolved at lower support tiers and may require in-depth knowledge of server hardware, network equipment, and infrastructure.
• Expected to travel approx. 20%.

MINIMUM QUALIFICATIONS:

• Minimum of 5 years of progressive experience in server hardware, network equipment, and infrastructure support.
• Bachelor's degree in computer science, information systems, or related field or equivalent experience.
• Technical knowledge and experience with servers, operating systems, firewall, routers, switches, and access points.
• Experience with physically installing servers, network equipment, patch panels, and network cabling including terminations of network cables.
• Must be proficient in one of the following areas: virtualization (Hyper-V or VMWare), cloud computing (Azure, AWS, or Google Cloud), operating systems management and support (Windows or Linux).