Help Desk Engineer - Level I

Overview

On Site
USD 50,000.00 - 59,000.00 per year
Full Time

Skills

Recruiting
Technical Support
Computer Networking
Analytical Skill
Communication
Positive Attitude
Servers
TCP/IP
Dragon NaturallySpeaking
DNS
DHCP
VLAN
Network
Microsoft Windows
OS X
Linux
Operating Systems
VoIP
SIP
Firewall
Endpoint Protection
Intrusion Detection
Tier 1
Customer Service
CompTIA
Network+
Security+
Customer Satisfaction
Collaboration
Management
Customer Relationship Management (CRM)
Mentorship
Process Improvement
Help Desk
DICE

Job Details

JobID: 50950
Overview: Prestige Staffing's client is a Managed Service Provider, providing a wide range of IT support and services to small to mid-size businesses. They are looking for a Help Desk Engineer with strong communication skills and a passion to technology to join their team and provide user, networking, and systems troubleshooting to their clients.

Required Skills:
  • Strong analytical thinking skills
  • Exceptional communication abilities, both oral and written
  • Empathy towards client issues
  • Positive attitude and desire for continuous learning
  • Flexibility to adapt to changing client needs
  • Ability to troubleshoot networks, firewalls, servers, and applications
  • Proficiency in TCP/IP, DNS, DHCP, VLANs, and advanced network troubleshooting
  • Experience with Windows, macOS, and Linux operating systems
  • Familiarity with VOIP protocol and SIP traffic configuration
  • Understanding of firewall configurations, endpoint security, and intrusion detection systems
Nice to Have Skills:
  • Previous experience as a Tier 1 helpdesk engineer or higher
  • CompTIA A+, Network+, and Security+ certifications
  • Customer service skills with a history of high client satisfaction
  • Proven track record of policy adherence and independent task completion
Preferred Education and Experience:
  • Minimum of 1 year of experience in a helpdesk environment
  • Certification in CompTIA A+, Network+, Security+, or equivalent
  • Proven history of independent task completion and adherence to procedures
  • Strong commitment to client satisfaction and team collaboration
Other Requirements:
  • Demonstrated ability to manage client relationships and prioritize tasks effectively
  • Willingness to mentor and coach team members as needed
  • Ability to share innovative ideas for process improvements
  • Commitment to operational integrity and following prescribed procedures
Ready to embark on a rewarding journey as a Help Desk Engineer? Join our team today and showcase your skills in a collaborative and supportive environment. Your dedication will contribute to our clients' success and the growth of our team. Apply now to take the next step in your career journey with us.

Location- Pennsauken, NJ (onsite for first 90 days, hybrid schedule afterwards)
Compensation- $50,000-59,000 + bonus
#Dice
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.