Tier 2 Service Desk Technician

Tier 2 Service Desk Technician
Contract
25-29/h
Aurora, CO (Hybrid) 1 day onsite Must have some working knowledge of Microsoft Intune Device Management tool. Tier 2 with experience of Intune, configuration, how to package applications within Intune,
Responsibilities:

• Provide helpdesk support and resolve problems to the end user's satisfaction.
• Perform timely workstation hardware and software upgrades as required
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Handle escalated technical issues from Tier 1 support, providing in-depth troubleshooting, analysis, and resolution for complex IT problems.
• Assist in the training and mentoring of Tier 1 support technicians, sharing technical expertise and best practices.
• Participate in incident management processes, ensuring timely resolution of critical incidents and minimizing business disruption.
• Monitor system performance and proactively address performance issues to maintain optimal system functioning.
• Assist in the installation, configuration, and maintenance of hardware and software systems, including updates and patches.

Qualifications :

• Working knowledge of Microsoft Intune Device Management tool.
• 2-3 years of experience in a technical support or service desk role, with a proven track record of resolving complex technical issues.
• Proficiency in Window Device Management, Active Directory, Microsoft Productivity Suite.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, Cisco CCNA) are a plus.
• Outstanding customer service skills