Overview
On Site
USD 32.00 - 36.00 per hour
Full Time
Skills
Remote Support
Mobile Devices
Documentation
Help Desk
Issue Tracking
Tier 1
Tier 2
Collaboration
Computer Engineering
Software Testing
Reporting
IT Operations
Management
Service Desk
Forms
Communication
Technical Support
Microsoft Windows
Laptop
Printers
Computer Hardware
Microsoft Office
Active Directory
Microsoft Azure
Research
IOS Development
System Administration
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Analyst to join our team in Oak Ridge, Tennessee. In this Contract to permanent position, you will be responsible for handling the installation, configuration, and troubleshooting of desktop computers, mobile devices, and peripheral equipment. Additionally, you will provide technical support for software applications and ensure system efficiency through proactive monitoring and documentation.
Responsibilities:
Monitor the Helpdesk Ticketing System daily to address support requests and troubleshoot reported issues.
Deliver Tier 1 and Tier 2 technical assistance to system users for hardware and software concerns.
Manage user accounts in Active Directory and Office 365, including account creation, modification, and deletion.
Diagnose and resolve hardware and software failures while effectively communicating with affected teams.
Collaborate with the Desktop Engineering team to conduct system and software testing.
Keep tickets updated with progress and coordinate tasks to ensure timely resolution.
Identify and report potential risks that could impact IT operations to management.
Optimize Service Desk resources for improved performance.
Maintain professionalism in all forms of communication and interactions.
Complete additional tasks as assigned by the manager.
Requirements
High school diploma or equivalent is required.
Proven experience providing IT support in a Windows-based environment.
Hands-on expertise with troubleshooting and repairing laptops, desktops, printers, and other hardware.
Familiarity with Microsoft Office 365, Active Directory, and Azure platforms.
Ability to research and resolve complex PC and software-related issues.
Experience with Mac iOS and related peripherals is preferred.
Strong ability to work independently and prioritize tasks based on urgency.
Minimum of 5 years of IT-related experience, including 2 years in system administration.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team in Oak Ridge, Tennessee. In this Contract to permanent position, you will be responsible for handling the installation, configuration, and troubleshooting of desktop computers, mobile devices, and peripheral equipment. Additionally, you will provide technical support for software applications and ensure system efficiency through proactive monitoring and documentation.
Responsibilities:
Monitor the Helpdesk Ticketing System daily to address support requests and troubleshoot reported issues.
Deliver Tier 1 and Tier 2 technical assistance to system users for hardware and software concerns.
Manage user accounts in Active Directory and Office 365, including account creation, modification, and deletion.
Diagnose and resolve hardware and software failures while effectively communicating with affected teams.
Collaborate with the Desktop Engineering team to conduct system and software testing.
Keep tickets updated with progress and coordinate tasks to ensure timely resolution.
Identify and report potential risks that could impact IT operations to management.
Optimize Service Desk resources for improved performance.
Maintain professionalism in all forms of communication and interactions.
Complete additional tasks as assigned by the manager.
Requirements
High school diploma or equivalent is required.
Proven experience providing IT support in a Windows-based environment.
Hands-on expertise with troubleshooting and repairing laptops, desktops, printers, and other hardware.
Familiarity with Microsoft Office 365, Active Directory, and Azure platforms.
Ability to research and resolve complex PC and software-related issues.
Experience with Mac iOS and related peripherals is preferred.
Strong ability to work independently and prioritize tasks based on urgency.
Minimum of 5 years of IT-related experience, including 2 years in system administration.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.