Overview
Skills
Job Details
ServiceNow Architect with FSM
Remote
Exp: 17
Note: Kindly ensure the candidate joins the interview with ServiceNow PDI (Personal Developer Instance) already activated.
ServiceNow ITSM
Field Service Management (FSM)
Application Portfolio Management (APM)
IOT Integration
Required Skills and Experience:
Technical Expertise in ServiceNow FSM: Extensive experience with the Field Service Management module, including Dispatch Console, Mobile App for FSM, Work Order Management, and Inventory.
ServiceNow Platform Knowledge: Proficiency with ServiceNow platform components such as ITSM, CSM, ITOM, and Asset Management, as well as CMDB and integrations.
Scripting and Development: Strong skills in JavaScript, AngularJS, and ServiceNow scripting, including business rules, client scripts, and UI policies.
Integrations: Hands-on experience with REST, SOAP, and APIs, integrating FSM with other platforms (e.g., ERP, IoT).
ServiceNow Certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) are required. FSM-specific certifications are a plus.
Field Service Industry Knowledge: Understanding of field service workflows, scheduling, inventory management, and resource allocation.
Project Management and Agile Methodology: Familiarity with Agile frameworks and experience leading or managing ServiceNow projects.
Preferred Qualifications:
Experience with IoT integrations in FSM to enhance asset monitoring and predictive maintenance.
Experience with ServiceNow Application Portfolio Management (APM) and Performance Analytics to measure FSM outcomes.
ServiceNow Certified Implementation Specialist FSM or other relevant ServiceNow certifications.