Service Designer III

RESPONSIBILITIES:
A client with Kforce is seeking a Service Designer III to join their team in San Diego, CA.

Responsibilities:
Drive Business Initiatives:
* Own critical initiatives with high visibility to Consumer Group leadership, to achieve conversion, quality, and efficiency of our Live Service products; To achieve these outcomes, you will collaborate with leadership, analytics teams, and operating teams across the business, ensuring we are using the best possible data and evidence to formulate and execute key initiatives
* Guide critical decisions with a curious mind, using judgment and data in equal parts, inspiring cross functional partners to action, and relentlessly driving an execution plan to ensure success of key objectives

Advocate for the customer experience:
* Our growth depends on customers choosing to use our products and services, out of a marketplace with many competitors
* Ensure customers continue to choose our products by staying close to the pulse of the customer experience and using the insights you gain to drive decisions that will continue to delight customers
* Maintain a high sense of curiosity and seek out listening posts such as surveys, reviews, conversion dashboards, etc.
* Partner with teams such as User Research and Market Research
* Where we have gaps in our understanding, you'll work with teams to develop new listening posts and advance our capabilities

Develop high-performing mission teams:
* The initiatives you drive will have large scope and impact, you will need to develop strong relationships with other functions such as analytics, operations, product development, and marketing
* The trust and shared context that you build with your partners will give you a platform to execute quickly and achieve critical outcomes
* Always look around the corner to identify dependencies and resource gaps and work to close them proactively

REQUIREMENTS:
* Undergraduate degree
* 5+ years of experience working as a product manager or customer experience leader; Startup or tech experience is a bonus
* Seeks out and capitalizes on opportunities for change that enhance the business and customer experience, rather than reacting to circumstances
* Experience as a business partner for senior leaders; Comfortable distilling
* Complex data into a simple storyline
* Excited to mentor cross-functional team members and develop talent
* Insatiable curiosity backed up by the intelligence and drive to seek out key information
* Outstanding communication skills: ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations
* Excellent problem-solving skills and end to end quantitative thinking
* Ability to manage multiple projects simultaneously to meet objectives and key deadlines

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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