Electronic Communications Safety and Security (ECSS) Sytems Engineer

Johns Hopkins Public Safety is seeking Electronic Communications Safety and Security (ECSS) Systems Engineer to support the Electronic Communications Safety and Security (ECSS) Systems primarily focused around the Johns Hopkins Police Department and Johns Hopkins Public Safety. This position will be responsible for the operation, configuration, and management of public safety information technology and ECSS Systems.

The Electronic Communications Safety and Security (ECSS) Systems Engineer will be responsible for administration, programming, maintenance, performance, implementation, security and support of various departmental and enterprise-wide platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and/or software release upgrades into the current environment. ECSS systems include, but are not limited to, two-way radio systems and infrastructure, telecommunications systems, integrated security hardware and software solutions, enterprise software applications, ID Badging, access control, door hardware, video surveillance, security detection, alarm monitoring, information management display, mass notification, life safety, and fire detection alarm.

Specific Duties & Responsibilities

• Responsible for meeting with technical staff from many Johns Hopkins IT entities to determine customer needs for ECSS software and infrastructure deployments.
• Responsible for meeting with stakeholders from Johns Hopkins Police Department (JHPD), Johns Hopkins Public Safety (JHPS), Baltimore Police Department (BPD) and Baltimore City (BCIT) regarding functionality and operation of various ECSS systems.
• Collaborate with application support teams, infrastructure groups and departmental IT staff to test, deliver, and maintain ECSS software and infrastructure.
• Assist with the ongoing maintenance and administration of Windows desktop management within the organization.
• Conducts systems performance evaluations, monitoring, patch management and security evaluations.
• Analyzes user needs in various computer environments (including but not limited to mainframe, Windows, and mid-range) and makes recommendations for products and services.
• Ensures that all systems environments are maintained in an efficient and cost-effective manner.
• Develop solutions based on extensive technical knowledge, skills and experience; influence clients towards innovative/integrated solutions.
• Responsible for full life cycle of medium to large sized complex projects.
• Design complex business, clinical, education, or infrastructure solutions. Provide written documentation and diagrams of findings.
• Design complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices.
• Select infrastructure applications that reside between end user applications and hardware operating systems working with vendors, customers, and other sources (i.e., opensource or Internet2 initiatives) to provide configurable tools.
• Develop new methods to improve service processes, performance, and functionality by examining existing systems management tools and processes.
• Research, recommend, and implement new technologies based on the value to the institutions.
• Work with vendor processes and product to improve the quality and fit for the institutions.
• Install and configure complex server hardware and operating systems.
• Install and configure infrastructure applications.
• Implement a schedule of system backups and archive operations to ensure data/media recoverability.
• Provide complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users).
• Develop complex scripts and solutions by using departmental standards to automate systems management.
• Perform complex system software upgrades including planning and scheduling, testing, and coordination.
• Design and/or integrate security authorization and access control. Audit and maintain user access and authorization to provide for system security.
• Generate and maintain complex periodic and ongoing system specific reports to assess system performance, integrity and capacity.
• Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported.
• Utilize system management and monitoring tools and incident tracking systems to detect incidents, take corrective actions, and determine root cause.
• Implement changes while adhering to the change management policies and procedures. Communicate to all parties the nature, significance, and risk factors.
• With assistance of the project team, develop RFP s from requirements gathered by following institutional and purchasing guidelines in order to present well documented requirements to potential vendors for proposed solutions.
• Evaluate vendor proposals.
• Assist vendors, consultants, and inside Enterprise groups in developing applications.
• Participate in scheduled project team meetings.
• Author and maintain documentation to serve as technical and/or end user reference.
• Other duties as assigned.

The responsibilities listed above are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Knowlege, Skills & Abilities

• Strong technical writing skills.
• Strong ability to understand complex business processes.
• Must demonstrate strong critical thinking and analytical reasoning skills.
• Ability to work on multiple priorities effectively.
• Ability to prioritize conflicting demands.
• Ability to execute assigned project tasks within established schedule.
• Ability to work collaboratively in a team environment.
• Writes and communicates clearly and concisely.
• Possesses sound documentation skills.
• Ability to maintain confidentiality.
• Must demonstrate exemplary customer service skills.
• Attention to details.
• Strong desire to explore new ideas and continually learn.
• Self-starter who will act independently.

Minimum Qualifications

• Bachelor's Degree.
• Five (5) years related experience in the areas to include design; project management; system initialization and training for electronic access control; CCTV and alarm monitoring systems; or engineering experience in the field of electronic communications which must have included working with multi-site radio and/or microwave networks.

Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for the required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

** Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Preferred Qualifications

• Three (3) years of related experience in a law enforcement environment in areas to include design, project management, system initialization and training for electronic access control, CCTV and alarm monitoring systems; or engineering experience in the field of electronic communications which must have included working with multi-site radio and/or microwave networks.