Overview
Remote
On Site
USD 60,000.00 - 69,000.00 per year
Full Time
Skills
FLSA
Recruiting
Facilitation
Teaching
Personal Development
Leadership
Distance Education
Partnership
Higher Education
Accessibility
Tier 2
Virtual Machines
Microsoft Exchange
Backup
Account Management
Help Desk
System Documentation
Supervision
Onboarding
Scripting
Windows PowerShell
Licensing Management
IT Service Management
Network Support
Enterprise Software
Dependability
Servers
Virtualization
Microsoft Technologies
Active Directory
Microsoft Office
Microsoft Azure
Cloud Computing
Information Security
Internet Security
Cyber Security
Conflict Resolution
Problem Solving
Management
Issue Tracking
Computer Science
Information Technology
Job Details
Title: Systems Engineer
Agency: Wytheville Community College
Location: Wythe - 197
FLSA: Nonexempt
Hiring Range: $60,000-$69,000 based on experience
Full Time or Part Time: Full Time
Additional Detail
Job Description:
The mission of Wytheville Community College is dedicated to facilitating student success and fostering excellence through teaching while providing personal development, lifelong career growth, community leadership, economic advancement, and cultural enrichment for the citizens of the counties of Bland, Carroll, Grayson, Smyth, and Wythe and the city of Galax. To achieve this mission and to fulfill its role as an educational leader and partner, Wytheville Community College commits to a student-centered environment by: providing programs and courses in occupational-technical education, college transfer education, general education, developmental education, distance education, continuing education, and workforce development; utilizing a broad range of instructional technologies, methods, materials, and facilities that are designed to meet the diverse needs of students; offering a supportive, comprehensive program of student development services that contribute to student persistence, success, and citizenship; fueling regional and state economic development by forging partnerships with businesses, industries, public agencies, civic groups, public schools, and other institutions of higher education not only within the service region but throughout the Commonwealth; promoting Appalachian Culture and cultural opportunities of Southwest Virginia; promoting accessibility; promoting accessibility and affordability; and ensuring quality in all programs and services.
As the Systems Engineer, this Tier 2 position supports the college's server infrastructure and Microsoft 365 environment to ensure stable, secure, and reliable access to technology services for faculty, staff, and students. This includes performing day-to-day monitoring, maintenance, and basic administration of on-premises servers, virtual machines, and cloud-based Microsoft 365 services such as Exchange Online, Teams, SharePoint, and OneDrive.
Working under the guidance of the Technology Director, this role assists with server
patching, backup monitoring, Active Directory and Azure AD account management, and service availability checks. The position also provides second-level support for technical issues escalated from the help desk, focusing on user access problems, file and print services, Microsoft 365 support requests, and troubleshooting routine server and system performance issues.
The Infrastructure Engineer supports system documentation efforts, helps implement security best practices under supervision, and participates in planned system updates and infrastructure projects. This position plays a key role in onboarding and offboarding processes, ensuring user access is provisioned accurately across on-prem and cloud systems. Basic scripting (e.g.,PowerShell) may be used to streamline account and license management tasks.
As part of the IT Services team, this role collaborates with network, support, and
enterprise application staff to maintain a consistent and functional IT environment across all VCCS college locations. The position may coordinate with the VCCS and third-party vendors as needed for support issues and service requests. and provide skills and contribute to the college's mission by supporting dependable and responsive technology services.
Minimum Qualifications:
Hands on experience with the installation, configuration and support of servers systems including both physical and virtual environment;
Practical experience with Microsoft technologies including Active Directory, Microsoft 365, Azure AD, and related cloud service;
Familiarity with information security principles, internet security protocols, and cybersecurity best practices;
Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues across various systems and platforms;
Ability to manage service requests using an IT ticketing system, including tracking progress, documenting resolutions, and escalating as appropriate;
Ability to assess service effectiveness, identify areas for improvement, and recommend changes to better meet user needs; and
Demonstrated experience supporting multiple projects and priorities within established deadlines.
Additional Considerations:
Experience, certification, and education equivalent to an Associate degree in Computer Science, Information Technology, or a related field.
Agency: Wytheville Community College
Location: Wythe - 197
FLSA: Nonexempt
Hiring Range: $60,000-$69,000 based on experience
Full Time or Part Time: Full Time
Additional Detail
Job Description:
The mission of Wytheville Community College is dedicated to facilitating student success and fostering excellence through teaching while providing personal development, lifelong career growth, community leadership, economic advancement, and cultural enrichment for the citizens of the counties of Bland, Carroll, Grayson, Smyth, and Wythe and the city of Galax. To achieve this mission and to fulfill its role as an educational leader and partner, Wytheville Community College commits to a student-centered environment by: providing programs and courses in occupational-technical education, college transfer education, general education, developmental education, distance education, continuing education, and workforce development; utilizing a broad range of instructional technologies, methods, materials, and facilities that are designed to meet the diverse needs of students; offering a supportive, comprehensive program of student development services that contribute to student persistence, success, and citizenship; fueling regional and state economic development by forging partnerships with businesses, industries, public agencies, civic groups, public schools, and other institutions of higher education not only within the service region but throughout the Commonwealth; promoting Appalachian Culture and cultural opportunities of Southwest Virginia; promoting accessibility; promoting accessibility and affordability; and ensuring quality in all programs and services.
As the Systems Engineer, this Tier 2 position supports the college's server infrastructure and Microsoft 365 environment to ensure stable, secure, and reliable access to technology services for faculty, staff, and students. This includes performing day-to-day monitoring, maintenance, and basic administration of on-premises servers, virtual machines, and cloud-based Microsoft 365 services such as Exchange Online, Teams, SharePoint, and OneDrive.
Working under the guidance of the Technology Director, this role assists with server
patching, backup monitoring, Active Directory and Azure AD account management, and service availability checks. The position also provides second-level support for technical issues escalated from the help desk, focusing on user access problems, file and print services, Microsoft 365 support requests, and troubleshooting routine server and system performance issues.
The Infrastructure Engineer supports system documentation efforts, helps implement security best practices under supervision, and participates in planned system updates and infrastructure projects. This position plays a key role in onboarding and offboarding processes, ensuring user access is provisioned accurately across on-prem and cloud systems. Basic scripting (e.g.,PowerShell) may be used to streamline account and license management tasks.
As part of the IT Services team, this role collaborates with network, support, and
enterprise application staff to maintain a consistent and functional IT environment across all VCCS college locations. The position may coordinate with the VCCS and third-party vendors as needed for support issues and service requests. and provide skills and contribute to the college's mission by supporting dependable and responsive technology services.
Minimum Qualifications:
Hands on experience with the installation, configuration and support of servers systems including both physical and virtual environment;
Practical experience with Microsoft technologies including Active Directory, Microsoft 365, Azure AD, and related cloud service;
Familiarity with information security principles, internet security protocols, and cybersecurity best practices;
Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues across various systems and platforms;
Ability to manage service requests using an IT ticketing system, including tracking progress, documenting resolutions, and escalating as appropriate;
Ability to assess service effectiveness, identify areas for improvement, and recommend changes to better meet user needs; and
Demonstrated experience supporting multiple projects and priorities within established deadlines.
Additional Considerations:
Experience, certification, and education equivalent to an Associate degree in Computer Science, Information Technology, or a related field.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.