Overview
On Site
Depends on Experience
Full Time
Skills
Help Desk
Hardware
Help Desk Support
ProSE
VLAN
WAN
Windows 10
onboarding
preventative maintenance
software
software installation
technical issues
troubleshoot
Job Details
Job Title: Help Desk Support Engineer
Job Duration : Full Time
Job Location : Chicago, IL
Job Description :
Responding to inquiries from members and users to help them resolve technical issues via email or in person.
Diagnose, troubleshoot, and resolve software, hardware, and network problems for Portal employees and members.
Log all help desk interactions and maintain accurate records of issues and resolutions.
Conducting preventative maintenance checks and updates the technology infrastructure.
Assisting with IT inventory management and documentation.
Implementing and ensuring adherence to IT policies and procedures.
Create and document step-by-step instructions to users to resolve technical issues.
Hardware and software installation, configuration, and maintenance support for:
Conference room(s)
Townhall(s)
Classroom(s)
Office(s)
Laboratory(s)
Provide training and guidance to Portal employees and members on using computer systems, software applications and equipment.
Properly handle the IT needs of onboarding and offboarding of staff
OS:
Windows 10/11
MacOS
iOS
Hardware:
Apple
Lenovo
Dell
Logitech (TapIP, TapScheduler, Meetup Conference Camera)
Ubiquiti (Dream Machine ProSE, 48 Port Enterprise Switches, PDU, Aggregation Switches)
Xerox Copier
Shure Stem Ecosystem Speakers, Mics, Hubs
Infrastructure Mgmt:
LAN/WAN/AP/VLAN Mgmt
Apps:
MS O365 Office
MS O365 Endpoint Manager
MS O365 Security and Compliance
MS Teams
Zoom Room
VNC Server / Viewer
Xerox Smart Print
Job Duration : Full Time
Job Location : Chicago, IL
Job Description :
Responding to inquiries from members and users to help them resolve technical issues via email or in person.
Diagnose, troubleshoot, and resolve software, hardware, and network problems for Portal employees and members.
Log all help desk interactions and maintain accurate records of issues and resolutions.
Conducting preventative maintenance checks and updates the technology infrastructure.
Assisting with IT inventory management and documentation.
Implementing and ensuring adherence to IT policies and procedures.
Create and document step-by-step instructions to users to resolve technical issues.
Hardware and software installation, configuration, and maintenance support for:
Conference room(s)
Townhall(s)
Classroom(s)
Office(s)
Laboratory(s)
Provide training and guidance to Portal employees and members on using computer systems, software applications and equipment.
Properly handle the IT needs of onboarding and offboarding of staff
OS:
Windows 10/11
MacOS
iOS
Hardware:
Apple
Lenovo
Dell
Logitech (TapIP, TapScheduler, Meetup Conference Camera)
Ubiquiti (Dream Machine ProSE, 48 Port Enterprise Switches, PDU, Aggregation Switches)
Xerox Copier
Shure Stem Ecosystem Speakers, Mics, Hubs
Infrastructure Mgmt:
LAN/WAN/AP/VLAN Mgmt
Apps:
MS O365 Office
MS O365 Endpoint Manager
MS O365 Security and Compliance
MS Teams
Zoom Room
VNC Server / Viewer
Xerox Smart Print