Application Support Analyst (Third Shift/Remote)

We are seeking a motivated, self-sufficient, and detail-oriented Application Support Analyst to join our remote IT team in the Banking, Financial Services & Insurance industry. This is an excellent opportunity for someone eager to begin or build on their IT career.

This role provides first-tier support to application and engineering teams. You'll be responsible for system monitoring, user support, maintenance, and handling client escalations. This is a fully remote, third-shift position with a fixed schedule (Wednesday through Saturday).

Schedule: This is a third-shift position:

Wednesday: 10:00 PM - 6:30 AM (EST)

Thursday: 8:00 PM - 6:30 AM (EST)

Friday: 8:00 PM - 6:30 AM (EST)

Saturday: 6:00 PM - 6:30 AM (EST)

The Application Support Analyst will be responsible for providing essential first-tier support and maintenance for a variety of critical applications and technologies. Key responsibilities include:

• Provide first-tier support to application and engineering teams, serving as a primary point of contact for technical issues.
• Perform system monitoring and maintenance to ensure stability and optimal performance.
• Manage and resolve user support interactions in a professional and timely manner.
• Handle client escalation interactions, ensuring smooth communication and resolution pathways.
• Contribute to project work as assigned by the team or management.
• Maintain and update system documentation and knowledge base articles.

Required Skills & Experience

Education: Associate's Degree or equivalent IT experience.

Technical Tools: Experience or familiarity with Helpdesk procedures, Cyberark, SharePoint, MS Outlook, and Service Now.

Soft Skills:

Demonstrate a willing customer satisfaction personality with a keen attention to detail, initiative, and self-motivation.

Excellent documentation, analytical, and problem-solving skills.

Ability to remain patient and effectively discuss technical concepts with non-technical customers.

Proven ability to work on ** multiple assignments**, prioritize tasks, and manage issues under tight deadlines in a high-pressure environment.

Desired Skills & Experience (A Plus)

Help Desk Experience: 2+ years of customer service experience; prior experience in a Help Desk, Application Support, or Enterprise IT Support role is preferred.

Desktop Applications: Experience with PuTTy, KiTTy, RDP, SQL, Websphere, and Office.

Operating Systems: Experience with both Windows OS and Linux OS.

Root Cause Analysis: An innate desire to find the root cause of technical issues, while balancing business needs to support and solve customer issues.

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.