Overview
On Site
USD 29.07 - 50.39 per hour
Full Time
Skills
Technical Support
Information Technology
Break/Fix
IT management
Information security
Property management
Customer service
Status reports
Disaster recovery
Business continuity planning
IT security
Regulatory Compliance
Preventive maintenance
Project coordination
Health care
Life insurance
Aspen
Management
Budget
Capital expenditures
Policies
MIPS architecture
Information security management system
Telecommunications
Servers
Invoices
Computer hardware
Internet
Network
Migration
Data
Backup
Encryption
Software deployment
Auditing
Switches
Routers
MI
Backup administration
Insurance
Taxes
Law
Recruiting
SAP BASIS
Job Details
Additional Information This is a Shared Services position. Located in Aspen, Colorado.
Job Number 24053632
Job Category Information Technology
Location The St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.
CANDIDATE PROFILE
Education and Experience
College degree or equivalent work experience. Possess 2-4 years' experience in like Information Technology position.
Previous experience in Marriott IT.
System-related professional certifications desired.
CORE WORK ACTIVITIES
Managing Technology Needs within Budget Targets
Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.
Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.
Confirms that technology assets are secured.
Complies with technology-related vendor contracts.
Building and Sustaining Relationships with Customers
Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
Provides customer service.
Responds to inquiries from customers/vendors/peer group.
Provides detailed status reports as requested.
Ensuring Client Technology Needs are Met
Assists in disaster recovery and business continuity as it relates to technology.
Provides technical guidance.
Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.
Provides escalation and guidance to property pertaining to guest & associate internet access requirements.
Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
Moves/adds/changes PCs/peripherals; migrating data when necessary.
Performs routine desktop backup as scheduled or directed.
Provides end-user support.
Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources.
Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
Provides project support for corporate, regional and property initiatives.
Colorado Applicants Only: The hourly pay range for this position is $29.07 to $50.39. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
The application deadline for this position is 35 days after the date of this posting, 3/28/2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Number 24053632
Job Category Information Technology
Location The St. Regis Aspen Resort, 315 East Dean Street, Aspen, Colorado, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.
CANDIDATE PROFILE
Education and Experience
College degree or equivalent work experience. Possess 2-4 years' experience in like Information Technology position.
Previous experience in Marriott IT.
System-related professional certifications desired.
CORE WORK ACTIVITIES
Managing Technology Needs within Budget Targets
Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.
Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.
Confirms that technology assets are secured.
Complies with technology-related vendor contracts.
Building and Sustaining Relationships with Customers
Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
Provides customer service.
Responds to inquiries from customers/vendors/peer group.
Provides detailed status reports as requested.
Ensuring Client Technology Needs are Met
Assists in disaster recovery and business continuity as it relates to technology.
Provides technical guidance.
Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes.
Provides escalation and guidance to property pertaining to guest & associate internet access requirements.
Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
Moves/adds/changes PCs/peripherals; migrating data when necessary.
Performs routine desktop backup as scheduled or directed.
Provides end-user support.
Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources.
Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
Provides project support for corporate, regional and property initiatives.
Colorado Applicants Only: The hourly pay range for this position is $29.07 to $50.39. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
The application deadline for this position is 35 days after the date of this posting, 3/28/2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.