PingFederate Administrator

Job Title:
PingFederate Administrator

Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.
Key Responsibilities:

• Manage and maintain PingFederate instances across on-premises and cloud environments, ensuring optimal performance and uptime.
• Design and implement secure Single Sign-On (SSO) solutions using SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC).
• Develop and administer authentication policies, identity mappings, and token processors/issuers.
• Integrate internal, third-party, and SaaS/cloud applications into PingFederate for federated authentication.
• Collaborate closely with Ping Access, Ping Directory, and Ping One teams to deliver cohesive identity solutions.
• Build and maintain reusable connection templates, token validators, and assertion creation rules.
• Support developers and architects with secure API authentication strategies using token-based models.
• Troubleshoot and resolve SSO and federation issues, including debugging SAML assertions and OIDC tokens.
• Maintain accurate and version-controlled documentation, runbooks, and configuration artifacts.
• Provide expert guidance and support during system migrations, upgrades, and disaster recovery scenarios.
• Ensure alignment with enterprise security standards, audit requirements, and industry best practices.

Required Skills:

• 3-5+ years of hands-on experience in Identity and Access Management (IAM), with a focus on PingFederate.
• Strong command of identity federation and authentication protocols:
  • SAML 2.0, OAuth 2.0, OpenID Connect (OIDC)
• Proficient in configuring and managing:
  • Service Provider (SP) and Identity Provider (IdP) connections
  • Authentication policies and adapter instances
  • Token issuance, validation, and attribute mapping
• Skilled in Groovy scripting, JSON, XML, PowerShell, and access policy configuration.
• Experience using diagnostic tools such as SAML Tracer, Fiddler, Postman, etc.
• Familiarity with Active Directory, LDAP, SCIM, and general directory services.
• Strong understanding of secure authentication practices and token lifecycle management.
• Comfortable working in Linux/Unix environments using CLI tools.

Qualifications:

• Experience with related Ping products: Ping Access, Ping Directory, or Ping One Advanced Services.
• Familiarity with DevOps tools such as Git, Jenkins, and Docker; exposure to CI/CD workflows.
• Knowledge of Zero Trust principles and password less authentication standards (e.g., FIDO2/WebAuthn).
• Previous integration experience with enterprise platforms like Salesforce, AWS, ServiceNow, Workday, etc.
• Basic understanding of other identity platforms such as Azure AD, Okta, or ForgeRock.

The deadline to apply for this position is 07/19/2025.

#LI- Hybrid

#Concentrix

The base salary range for this position is $ 92,250 - $ 171,321 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

Location:
USA, Dallas, TX

Language Requirements:

Time Type:
Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

- English

- Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .