Senior UX Researcher

Description
We're seeking a Senior UX Researcher to support the Equipment Management workstream within a large, cross-functional product team. This role is focused on customer-facing and B2B tools that help fleet managers interpret and act on large volumes of data to maintain fleet health. The ideal candidate is a proactive communicator, comfortable sharing research findings, and able to quickly get up to speed on complex topics.
We are seeking a UX/UI Researcher for the Shop Team. The UX Researcher will utilize their knowledge of human computer interactions and best user research practices to support the concept, prototype, test, and documentation of the preferred user interface. They must recognize where research and testing would be valuable to inform or improve the concepts and coordinate with the team to understand the user's needs. They will work closely with designers, engineers, strategists, and management to communicate the vision and path forward. This person will be responsible for documenting the preferred experience, creating visual artifacts (reports), and handoff.
Typical task breakdown:
1. Translate research and test findings into actionable, prioritized recommendations for UI designs.
2. Ability to clarify user, customer, and business needs and translate into concepts for compelling interactions and user experience
3. Understanding of research methodologies and experience facilitating research
4. Experience integrating user research into product designs and design practices
5. Communicate with designers on prototype requirements to test and iterate
6. Document key goals, themes, elements, and behaviors that must be implemented by downstream UI teams
7. Create shareable UX artifacts based on the team's research and activities (such as journey maps, storyboards, and user flows, etc)
8. Document the overall UX strategy (UI, physical attributes, guiding principles, and more) that will be leveraged across all downstream partners
9. Prioritize research needs/backlog based on product roadmap
Key Responsibilities:

• Lead UX research initiatives for the Equipment Management workstream.
• Conduct moderated and unmoderated user interviews and usability testing (e.g., via UserTesting.com).
• Design and administer surveys, and perform secondary research.
• Collaborate closely with designers, product owners, and other stakeholders in a dotted-line reporting structure.
• Present findings in a clear, professional format that highlights challenges and solutions.
• Engage with hard-to-reach user audiences and synthesize insights to inform product development.
• Self-initiate stakeholder meetings and onboarding conversations to understand the landscape.

Qualifications:

• Bachelor's degree or higher with 3+ years of UX research experience (4+ preferred).
• Strong understanding of various UX research methodologies.
• Experience with both moderated and unmoderated testing, survey design, and secondary research.
• Familiarity with common UX tools; ability to quickly learn new platforms (e.g., Dovetail experience is a plus but not required).
• Experience in B2B environments is a plus.
• Comfortable working in software-focused environments (desktop and mobile apps).
• Ability to work cross-functionally with teams creating equipment management products.

Preferred Attributes:

• Curious, self-starter mindset with a passion for learning complex domains.
• Strong presentation skills and ability to communicate research findings effectively.
• Experience recruiting hard-to-reach audiences.
• Portfolio optional, but appreciated to understand presentation style and problem-solving approach.

Additional Skills & Qualifications
Education:
5+ yrs of experience in UX Research and knowledge of user experience best practices desired, preferably within a corporate environment or B2B environment.
OR B.S. or higher in Human Computer Interaction, Human Factors, Psychology, or other UX-related field or substitute additional 2-3 years of experience
Success in First 90 Days:

• Demonstrate curiosity and initiative by learning the equipment management domain.
• Set up introductory calls with stakeholders and team members.
• Begin conducting research and sharing early insights.
• Build relationships across the team and understand the broader product landscape.

Pay and Benefits
The pay range for this position is $60.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Chicago,IL.
Application Deadline
This position is anticipated to close on Sep 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.