ServiceNow Architect / Lead - Fulltime - Chandler, AZ

Overview

Hybrid
Depends on Experience
Full Time
No Travel Required

Skills

ServiceNow
Amazon Web Services
DevOps
JavaScript
Microsoft Azure
OAuth
SOAP
Data Modeling
ITIL
ITSM
ITOM
ITBM
HRSD
CMDB
CSDM
AWS
Azure
Salesforce
ServiceNow Architect
Scripting
IT Service Management
Continuous Integration
Continuous Delivery

Job Details

ServiceNow Architect / Lead

Location: Chandler, AZ (Hybrid 3 days Onsite/Week)
Type: Full-time | Permanent

Job Summary:

We are seeking a highly skilled ServiceNow Architect/Lead to join our growing IT Service Management team. This role offers the opportunity to lead enterprise-grade ServiceNow implementations, design platform strategy, and work on complex integrations with cloud platforms and enterprise systems.

Key Responsibilities:

  • Design and architect scalable ServiceNow solutions across ITSM, ITOM, HRSD, ITBM, and CMDB

  • Lead the alignment of platform architecture with the Common Services Data Model (CSDM)

  • Drive end-to-end ServiceNow integration with AWS, Azure, Salesforce, and other platforms

  • Develop and enforce best practices for performance, scalability, and governance

  • Guide cross-functional teams, mentor developers, and ensure architectural consistency

  • Collaborate with stakeholders to map ITIL processes (Incident, Problem, Change, Configuration) into platform capabilities

  • Manage CI/CD pipelines, version control, update sets, and deployment governance

  • Utilize tools like Flow Designer, Virtual Agent, Predictive Intelligence for smart workflows

< data-start="1548" data-end="1588">Required Skills & Experience:</>

  • 5+ years of hands-on ServiceNow experience

  • Minimum 3 years in a lead or architect role

  • Strong knowledge in ITSM, ITOM, ITBM, HRSD, and CMDB

  • Expertise in ServiceNow scripting (JavaScript, Glide, Business Rules, etc.)

  • Experience with REST, SOAP, OAuth2, JWT, and MID Server integrations

  • Solid understanding of CSDM and ServiceNow best practices

  • Familiar with cloud platforms: AWS, Azure, etc.

  • Experience with DevOps tools and CI/CD for ServiceNow deployments

  • Strong communication and leadership abilities

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