Senior Sales Engineer

Job Description

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

DESCRIPTION

As a Senior Sales Engineer, you will serve as a senior technical expert in the sales organization, helping drive the success of complex and strategic customer opportunities. You will work closely with Account Executives, Product, and Engineering teams to design impactful business-as-usual (BAU) and custom solutions that directly align with customer goals. Your advanced technical acumen, leadership in deal strategy, and ability to simplify complexity will make you a trusted advisor to both prospects and internal stakeholders. In addition to supporting individual sales cycles, you will also play a key role in contributing to broader team excellence through tooling, process improvement, and best practice sharing.

Your Impact & Responsibilities:

• Strategic Pre-Sales Support: Lead technical discovery and deal strategy for complex, high-priority opportunities to influence successful outcomes.

• Value-Driven Demos: Deliver high-impact, tailored demos and proof-of-concepts that clearly articulate product value and solve key business or technical needs.

• Advanced Solution Design: Design scalable, integrated standard and non-standard solutions, collaborating with Product and Engineering on feasibility and risk.

• Technical Subject Matter Expertise: Serve as the go-to expert in key technical domains, support team knowledge, and customer trust.

• Solution Enablement: Create and share reusable solution patterns, internal tools, and technical artifacts that enhance team productivity and consistency.

• Post-Sales Knowledge Transfer: Deliver clear technical handoffs to Customer Success, ensuring implementations readiness and continuity.

• Voice of the Customer: Provide actionable product feedback and feature requests based on customer challenges and roadblocks.

• Solution Gap Resolution: Partner with Product and Sales Engineering to address gaps that impact sales or close rates.

REQUIREMENTS

• Minimum of 5 years related experience with a bachelor's degree; or 3 years and a master's degree; or a PhD without experience; or equivalent experience.

• Demonstrated ability to build strong customer relationships, lead technical engagements, and tailor solutions to customer pain points.

• Strong verbal and written communication abilities, with the capacity to influence both technical and non-technical stakeholders.

• Strong cross-functional collaboration skills; able to partner effectively with Sales, Product, Engineering, and Customer Success.

• Bachelor's degree in CS, IT, Engineering or a related field preferred.

This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $112,000 - $140,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until November 14, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.