Service Delivery Manager

  • Princeton, NJ
  • Posted 17 hours ago | Updated 17 hours ago

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 Month(s)
Able to Provide Sponsorship

Skills

Service Delivery
ITSM
IT Service Delivery
Programme Delivery
Program Delivery Management
IT Service Management
IT Services
Service Delivery Management
ITIL Service Operations
Managed Services
Technical Service Delivery
Stakeholder Engagement
Service-Level Agreements (SLA)
Dashboard Building
Dashboards
Reporting

Job Details

Service Delivery Manager

Location: Princeton, NJ (Hybrid)
Duration: 6 months contract to hire

Gathering and understanding customer requirements/SLA s and communicating to Ratings Services owners in a regular interval
Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
Addressing escalations and improving the services through strategical initiatives
Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
Providing periodic major incident metrics reports to the stakeholders
Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization subject matter experts, functional leads, departmental heads, executives
Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.

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