Overview
Remote
$28 - $32
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
Skills
Bachelor's degree
Help desk
Customer support
Active Directory
Computer networking
Analysis skills
IT support
Customer service.
Job Details
Job ID: 11616752
Position: Help Desk Analyst
Department: CO OIT
Location: (Remote)
Duration: 6+ Months
- QUALIFICATIONS: Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service.
- Duties and Responsibilities: As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software and networking problems; interface with customers and vendors in person or by telephone to troubleshoot and resolve problems.
- The consultant will provide LAN support and support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at multiple locations across the state.
- Specific Services Required Desktop Services: Considerable imaging and deployment experience required.
- Familiarity with Free Open Ghost (FOG) a plus; but not required. GHOST 8.0 or above experience a must.
- Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.
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