Sr. Software Engineer ServiceNow - U.S. Citizen - This role sits within Optum Serves Technology Product organization

Job Title: Sr. Software Engineer ServiceNow
Location: Headquarters / Telecommute
Classification (HR only): Exempt Non-Exempt
Reports To (Title): COO Widescope Consulting and Contracting

JOB SUMMARY

The statements below are not intended to be all-inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, all other duties as assigned will be expected for each position.

Widescope Consulting and Contracting is proud to serve our nation's military and Veterans. We support federal agencies in advancing the United States health care system and improving the overall health and well-being of those who serve or have served our country. Our health services are designed to help people live healthier lives.

Widescope is embarking on a multi-year modernization journey across multiple federal programs. As a Senior Software Engineer ServiceNow, you will play a pivotal role in transforming legacy systems into scalable, cloud-native solutions using modern design practices.

This position is best suited for a hands-on, solutions-oriented engineer who thrives in agile environments, collaborates well with multidisciplinary teams, and delivers enterprise-level applications with precision and purpose.

Role Capabilities:

• Design, code, test, and debug ServiceNow applications and components to meet technical specs and business needs.
• Work closely with lead engineers to design scalable solutions using modern best practices.
• Collaborate with Product Analysts to refine requirements and contribute to estimation.
• Champion operational excellence: oversee the deployment, monitoring, and support of production systems.
• Translate complex business needs into effective, scalable technical solutions.
• Recommend alternative technical strategies to meet aggressive timelines.
• Mentor junior engineers and lead development initiatives within feature teams.

JOB QUALIFICATIONS

Required:

• 5+ years of experience in full lifecycle software development within agile teams.

• Strong, recent hands-on experience in ServiceNow, specifically:

• Governance, Risk, and Compliance (GRC)

• Security Operations (SecOps)

• IT Operations Management (CMDB, Discovery, Service Mapping, Event Management)

• Experience with:

• Building Custom Applications

• Automated Test Framework (ATF)

• Flow Designer

• Proven leadership in ServiceNow project delivery.

• Experience mentoring and guiding software engineers.

• Excellent verbal and written communication skills.

Preferred:

• Bachelor s degree in Computer Science, IT, or Engineering (or 7+ years of relevant experience).
• ServiceNow Application Developer Certification.
• Completion of ServiceNow Administration Fundamentals (SNAF).
• Knowledge of cloud infrastructure and automation tools
• Knowledge of networking fundamentals and internet protocols
• Knowledge of ServiceNow modules such as ITSM and CSM

Please note, all applicants must:

• Be a U.S. Citizen
• Pass a National Agency Check (background check with law enforcement)
• Pass a Credit Check to meet federal system access requirements