Overview
On Site
USD 20.00 - 22.00 per hour
Full Time
Skills
Remote Support
Break/Fix
Continuous Improvement
Laptop
Server Hardware
Wireless Communication
Attention To Detail
Presentations
Communication
Customer Service
Teaching
Conflict Resolution
Problem Solving
Management
Active Directory
Microsoft SCCM
Microsoft Office
ServiceNow
Printers
Microsoft Windows
Computer Hardware
Issue Tracking
Customer Support
Service Management
High Availability
Routing
Taxes
Life Insurance
Business Transformation
Law
Job Details
An IS Desktop Support technician serves as tier II support for all technology related issues
Principal Duties and Responsibilities:
Serve as tier II support of contact for IS-related issues by responding to requests or incidents (break/fix, refresh, deployment related tasks)
Gather needed information from users that will assist in the timely resolution of requests.
Identify situations requiring urgent attention, to better prioritize and route to appropriate area.
Provide accurate and timely logging and resolution of issues in the Service Management system.
Take ownership of user issues, follow the status of issues on behalf of the user, and communicate progress in a timely manner.
Responsible for continuous improvement.
Performs other duties as assigned.
Knowledge, Skills and Abilities Required:
Technical aptitude and a working knowledge of fundamental operations of Windows, PC, laptop and server hardware, and related IT equipment such as printers, wireless devices, and scanners.
Clear, confident, and calming voice tone when interacting with users.
Maintain a questioning attitude until user's issues are understood.
Ability to think and act quickly.
Detail oriented and thorough follow up.
Expertise in conflict resolution and emotional intelligence.
Ability to manage relationships, conflict, and communication with a high-level of proficiency.
Exceptional interpersonal, presentation, verbal, and written communication skills required to interact effectively with all levels of the organization and external contacts.
Excellent customer service skills and the ability to translate technical information into user-friendly terminology.
Present a professional and polished appearance.
One on One and small group teaching skills.
Exceptional problem solving and technical skills.
Time management skills.
Have a polite, friendly, and empathetic presence both virtually and in person.
Skills
Desktop, Windows 10, Support, Troubleshooting, Hardware, Deployment, Ticketing system, Active directory, Sccm, Imaging, Office 365, O365, servicenow, Mac, Printers
Top Skills Details
Desktop,Windows 10,Support,Troubleshooting,Hardware,Deployment,Ticketing system
Additional Skills & Qualifications
Manages Customer Support Analyst workload by responding to user's questions, incidents, and requests in accordance to IS Support Center standards.
Provides accurate and timely logging of incidents and resolution for incidents in the Service Management system.
Gather needed information from users that will assist in the timely resolution of requests.
Identify situations requiring urgent attention, prioritize and route to appropriate analyst or area for resolution
Demonstrates world class interpersonal skills to communicate understanding, expectations, and resolution to foster a positive user relationship.
Maintains high availability by routing issues to the appropriate area for troubleshooting and resolution.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbus,OH.
Application Deadline
This position is anticipated to close on Jun 16, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Principal Duties and Responsibilities:
Serve as tier II support of contact for IS-related issues by responding to requests or incidents (break/fix, refresh, deployment related tasks)
Gather needed information from users that will assist in the timely resolution of requests.
Identify situations requiring urgent attention, to better prioritize and route to appropriate area.
Provide accurate and timely logging and resolution of issues in the Service Management system.
Take ownership of user issues, follow the status of issues on behalf of the user, and communicate progress in a timely manner.
Responsible for continuous improvement.
Performs other duties as assigned.
Knowledge, Skills and Abilities Required:
Technical aptitude and a working knowledge of fundamental operations of Windows, PC, laptop and server hardware, and related IT equipment such as printers, wireless devices, and scanners.
Clear, confident, and calming voice tone when interacting with users.
Maintain a questioning attitude until user's issues are understood.
Ability to think and act quickly.
Detail oriented and thorough follow up.
Expertise in conflict resolution and emotional intelligence.
Ability to manage relationships, conflict, and communication with a high-level of proficiency.
Exceptional interpersonal, presentation, verbal, and written communication skills required to interact effectively with all levels of the organization and external contacts.
Excellent customer service skills and the ability to translate technical information into user-friendly terminology.
Present a professional and polished appearance.
One on One and small group teaching skills.
Exceptional problem solving and technical skills.
Time management skills.
Have a polite, friendly, and empathetic presence both virtually and in person.
Skills
Desktop, Windows 10, Support, Troubleshooting, Hardware, Deployment, Ticketing system, Active directory, Sccm, Imaging, Office 365, O365, servicenow, Mac, Printers
Top Skills Details
Desktop,Windows 10,Support,Troubleshooting,Hardware,Deployment,Ticketing system
Additional Skills & Qualifications
Manages Customer Support Analyst workload by responding to user's questions, incidents, and requests in accordance to IS Support Center standards.
Provides accurate and timely logging of incidents and resolution for incidents in the Service Management system.
Gather needed information from users that will assist in the timely resolution of requests.
Identify situations requiring urgent attention, prioritize and route to appropriate analyst or area for resolution
Demonstrates world class interpersonal skills to communicate understanding, expectations, and resolution to foster a positive user relationship.
Maintains high availability by routing issues to the appropriate area for troubleshooting and resolution.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbus,OH.
Application Deadline
This position is anticipated to close on Jun 16, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.