Desktop Tech II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Level II Desktop Technician to join our team.

Job Description :
The Level II Tech is responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues. They ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets,
smartphones and/or printers. They also may resolve higher level support to servers, and/or network
equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks. As a Level 2 Technician, they may serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes. Their work may be more technical in nature and could include more complex tasks, such as performing data transfers or building images.

Responsibilities :

• Ability to multitask and stay calm under pressure, dealing with ongoing problems
• and deadlines.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware,
• and computer peripherals.
• Ability to troubleshoot BSOD
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Trains employees, identifies, analyzes, and repairs product failures.
• Requires at least 2 years of experience in the field or in a related area.
• Expert with a variety of the field's concepts, practices, and procedures.
• Performs a variety of complicated tasks.

Skills & Qualifications:

• A+ Certification Required
• Windows OS knowledge (Windows 10 and Windows 11)
• Microsoft Office 365
• Software performance troubleshooting.
• Familiar with Apple MAC OS
• Able to support Outlook client - send/receive email issues
• Able to troubleshoot VPNs
• Support mobile users for network access, email support, and troubleshooting
• Able to use image processes to configure clients' desktops and laptops
• Active Directory knowledge
• Desktop and Laptop hardware knowledge
• Driver Updates/driver issue diagnosis
• Understanding of the Windows 10/11 Boot process
• Command Line Tools for diagnosing connectivity issues
• Event Log diagnosis
• Printer hardware knowledge
• Able to use remote tools such as RDP, Team Viewer, Windows Assist, LogMeIn Rescue
• Excellent customer service skills
• A wide degree of creativity and latitude is expected.
• Mobile Device Management
• Able to use ServiceNow or similar ticketing system

Wage Range :
The hourly rate for this position is between $17.00 - $24.75 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.