Overview
On Site
Contract - W2
Contract - Independent
Skills
Attention To Detail
Laptop
Printers
Workflow
Network
Management
Collaboration
Documentation
User Experience
Help Desk
Remote Support
Computer Hardware
Operating Systems
Active Directory
Microsoft Office
Cloud Computing
Customer Service
Technical Support
Virtual Team
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Responsibilities:
Provide prompt and detail-oriented first-level technical support to on-site staff, addressing hardware, software, and network-related issues.
Diagnose and resolve issues with desktops, laptops, printers, and applications to ensure uninterrupted workflow.
Perform routine tasks such as password resets, device setups, and troubleshooting network connectivity.
Manage and prioritize support tickets, escalating complex issues to higher-level teams when necessary.
Occasionally assist with after-hours support to resolve critical technical problems.
Collaborate with remote IT team members to implement and support technology initiatives.
Maintain accurate documentation of support activities and resolutions for future reference.
Ensure systems and devices are configured and operating according to company standards.
Provide proactive suggestions for improving IT processes and user experience.
Requirements
At least 3 years of experience in Help Desk, Desktop Support, or similar IT roles.
Strong knowledge of computer hardware, software, and desktop operating systems.
Familiarity with Active Directory, Microsoft Office 365, and cloud-based environments.
Ability to troubleshoot and resolve a variety of technical issues independently.
Excellent interpersonal skills and a customer service-oriented approach.
Self-motivated and capable of working autonomously as the sole IT support on-site.
Willingness to be present on-site permanently; remote or hybrid work is not offered for this role.
Comfortable collaborating with remote team members to address complex issues
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Responsibilities:
Provide prompt and detail-oriented first-level technical support to on-site staff, addressing hardware, software, and network-related issues.
Diagnose and resolve issues with desktops, laptops, printers, and applications to ensure uninterrupted workflow.
Perform routine tasks such as password resets, device setups, and troubleshooting network connectivity.
Manage and prioritize support tickets, escalating complex issues to higher-level teams when necessary.
Occasionally assist with after-hours support to resolve critical technical problems.
Collaborate with remote IT team members to implement and support technology initiatives.
Maintain accurate documentation of support activities and resolutions for future reference.
Ensure systems and devices are configured and operating according to company standards.
Provide proactive suggestions for improving IT processes and user experience.
Requirements
At least 3 years of experience in Help Desk, Desktop Support, or similar IT roles.
Strong knowledge of computer hardware, software, and desktop operating systems.
Familiarity with Active Directory, Microsoft Office 365, and cloud-based environments.
Ability to troubleshoot and resolve a variety of technical issues independently.
Excellent interpersonal skills and a customer service-oriented approach.
Self-motivated and capable of working autonomously as the sole IT support on-site.
Willingness to be present on-site permanently; remote or hybrid work is not offered for this role.
Comfortable collaborating with remote team members to address complex issues
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.