Systems Administrator

PLEASE, NO C_2_C CANDIDATES or VENDORS..

DIRECT HIRE

1. Top 3 Factors
1. Manager is looking for 3-4 years of leadership experience. He thinks the right person will have 7/8 will consider 5/6. He is less concerned about the overall years but does want to see a number of years in leadership.
2. Experience Across Multiple areas
3. Proactive/Growth Mindset - Looking for a right-hand person Making recommendations, assist in sharing knowledge with the team

1. Tech Experience Desired:
1. Infra Server Rooms & Server Configuration
2. Endpoint Management & O365
3. Azure Exposure
4. Ideally wants PMWare Experience
5. Networking enough to be dangerous

1. Current Projects:
1. Updating endpoint imaging
2. Windows 11 Update
3. Security Assessment -

i. Azure/ VMWare

1. Note:
1. Role originally opened Feb 25
2. Current Team 4 people; 3 in san Antonio 1 in Dallas Supports 90 locations
3. Travel maybe 1 or 2 times every six months

Job Description

Position Title: Systems Administrator III

Reports to: Sr. Manager, Systems

Classification: Exempt

Revision Date: July 2024

EEO-1:

Job Summary: Responsible for effective provisioning, installation/configuration,

operation, and maintenance of systems hardware and software and related

infrastructure. Participates in technical research and development to enable continuing

innovation within the infrastructure and plays a key role in assisting with public cloud

(e.g., Azure, AWS) related tasks and projects as part of the cloud integration initiatives.

Ensures that system hardware, operating systems, software systems, and related

procedures adhere to organizational standards. The primary areas of responsibilities

include email systems, directory services, server operating systems, virtualization

platforms, storage platforms, data center design and operations, monitoring & alerting,

and backup and recovery. This role also serves as a backup for the network and

security teams, as required.

The incumbent in this position is expected to model the following practices on a

daily basis: 1) Demonstrate alignment with the company's mission and core

business values; 2) Collaborate with key internal/external resources;

3) Participate in ongoing self-development.

Essential Functions:

Collaborates on administering the Microsoft Infrastructure Suite within a hybrid

environment, managing critical services such as Active Directory/Entra ID, Group

Policies, DNS, and DHCP responsibilities.

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Provides adept support for a hybrid Microsoft Exchange environment, inclusive of

the Office 365 suite, ensuring seamless communication and collaboration across

the organization.

Performs advanced troubleshooting tasks and resolves on-prem. physical server,

private and public cloud (e.g., Azure, AWS) infrastructure issues, working closely

with internal teams and Microsoft support as needed, and performs root cause

analysis to prevent future incidents.

Designs, deploys, and manages public cloud (e.g., Azure, AWS) infrastructure

solutions alongside private cloud VMware vCenter/ESXi, encompassing virtual

machines, storage, virtual networking, and security, aligned with business

requirements and industry best practices.

Monitors environments for performance, availability / disaster recovery, and

security compliance, while demonstrating proficiency in performing automated

tasks using Microsoft GRAPH, PowerShell, or other relevant tools.

Implements and manages Azure or equivalent public cloud services such as App

Service, Azure SQL Database, network security groups, private access, and

virtual networks.

Collaborates with cross-functional teams to design and implement public cloud-

based solutions tailored to meet business objectives and adhere to industry s

best practices.

Performs system-level performance tuning and capacity planning.

Researches new technologies and develops long-term strategic plan and road

map with senior management.

Works safely always and adheres to all applicable safety policies; complies with

all company policies, procedures, and standards.

Performs other duties as assigned.

Knowledge, Skills, and Abilities:

Effective Communications

Eager and proactive communicator with the ability to present complex

concepts into simplified solutions in a straightforward and understandable

manner to multiple stakeholders in various mediums (verbal, written and

presentation).

Experience in building strong customer relationships; working with and

Page 2 of 5advising partners.

Self-motivated, ability to develop successful relationships with and influence

stakeholders; Ability to monitor and communicate key issues to senior

leadership.

Collaborative Attitude

Exceptional organizational, self-management, time management, and

multi-tasking skills. Strong consultative skills at cross-functional level.

Ability to convey and explain recommendations and decisions to all relevant

stakeholder groups, collect their feedback, reconcile the arising

discrepancies, and negotiate to reach mutual agreement among all groups.

Collaborate with colleagues to identify, troubleshoot, recommend, and

implement solutions for issues collectively.

Demonstrates a practical sense and ability to implement in a dynamic,

diverse, collaborative team environment with changing and fluid needs.

Technical Skills

Knowledge of private and public cloud/virtualization technologies and capabilities

to ideally include VMWare and Azure as well as storage solutions (NAS/SAN and

public cloud storage).

Proficient in managing Microsoft core infrastructure suite, including Active

Directory, DNS, DHCP, group policy, and ADFS.

Proficient in managing hybrid Microsoft 365 environments.

Practical scripting experience with building scripts to automate daily operations of

system using tools like PowerShell, Microsoft Graph, etc.

Hands-on experience with monitoring and logging, log retention, performance

monitoring, and auditing.

Experience with hybrid cloud architectures and technologies, hybrid networking

configurations, including Azure hybrid connectivity solutions (ExpressRoute,

VPN).

Solid understanding of networking concepts and technologies, including virtual

networks, firewalls, and network security groups.

Strong analytical problem-solving skills for diagnosing and resolving complex

performance and configuration issues.

Knowledge of anti-spam management proceedures and software (Proofpoint,

SPF, DKIM, DMARC)

Knowledge of enterprise backup, patching and disaster recovery software and

proceedures.

Effective communication and interpersonal skills, with the ability to collaborate

effectively with cross-functional teams.

Self-Management:

Ability to work in a fast-paced, changing environment and prioritize work tasks.

Has the ability to excel in a team environment, which emphasizes total

cooperation, consistent communication, and mutual respect.

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Self-motivated to stay current on technology advancements and

innovation Interest in stretching his/her technical acumen into networking,

service desk, cloud, enterprise architecture, etc. and implement new

technologies.

Ability to manage in ambiguity or without direct oversight.

Analytical Skills:

Ability to diagnose and determine corrective actions to be taken on

complex technical issues.

Ability to think logically while interpreting and analyzing problems assigned

or encountered.

Ability to review and spot issues within metrics and data when assessing

system performance, taking necessary action as needed.

Proven expertise in discovery, internal customer research and insights,

design thinking or other discovery approaches, and business case

development.

Organization Skills:

Ability to manage multiple projects and shifting priorities inside a collective group

and follows through on projects and meet timelines; Identifies tools/technologies

optimal to managing important tasks.

Synthesizes information gathered from multiple sources, assisting in

the identification of symptoms and root causes.

Assists in the creation and maintenance of documentation and standard

operating procedures (SOPs) related to the usage of software products

and solutions and recommends changes to improve the process.

Attends and participates in IT Change Control & Prioritization meetings and

helps in the discovery and estimating of impact of change on end user

communities.

Provide systems support including responding to monitoring alerts

Showcase (demonstrate) work deliverables to both internal and

external stakeholders.

Design and develop workflow and functional diagrams to demonstrate

proposed solutions to clients and internal teams, including spreadsheets,

diagrams, and process maps.

Education and Experience:

Bachelor s degree in Computer Science, Information Technologies, Engineering,

or a related field, or equivalent experience.

Minimum of 6 years of experience as a Systems Administrator with hand-on

public cloud experience required, over 8 years preferred.

Solid experience in designing, implementing, and managing Azure solutions

across various Azure services or equivalent public cloud experience.

1-2 years of experience working with suppliers conducting vendor evaluations,

product proofs of concepts, pilots, and enterprise implementations preferred.

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Preferred Certifications or obtained within 12 months of hire:

o Microsoft Certified: Azure Administrator Associate (AZ-104),

o Microsoft Certified: Windows Server Hybrid Certification (e.g., AZ-800, AZ-

801 or related Microsoft Windows Server administration certifications)