Overview
On Site
USD 60.00 - 65.00 per hour
Full Time
Skills
Continuous Improvement
Analytics
Design Documentation
Collaboration
Service Delivery
Scalability
Training
KPI
Mentorship
JIRA
Workflow
Operational Efficiency
Analytical Skill
Conflict Resolution
Problem Solving
Communication
DevOps
Migration
ServiceNow
Artificial Intelligence
Process Optimization
Cloud Computing
IT Service Management
Leadership
Privacy
Marketing
Job Details
Location: Eagan, MN
Salary: $60.00 USD Hourly - $65.00 USD Hourly
Description:
Job Title: ITSM Solutions Engineer (Contract)
Location: Fully Remote
Employment Type: Contract
About the Role
The client is seeking a highly skilled ITSM Solutions Engineer to join their team and help design, configure, and automate IT Service Management (ITSM) tools and workflows. This role is critical in enhancing service delivery and operational efficiency across the organization.
You will work closely with stakeholders to develop innovative ITSM solutions, support the migration from ServiceNow to TeamDynamix, and drive continuous improvement through automation and analytics.
Key Responsibilities
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $60.00 USD Hourly - $65.00 USD Hourly
Description:
Job Title: ITSM Solutions Engineer (Contract)
Location: Fully Remote
Employment Type: Contract
About the Role
The client is seeking a highly skilled ITSM Solutions Engineer to join their team and help design, configure, and automate IT Service Management (ITSM) tools and workflows. This role is critical in enhancing service delivery and operational efficiency across the organization.
You will work closely with stakeholders to develop innovative ITSM solutions, support the migration from ServiceNow to TeamDynamix, and drive continuous improvement through automation and analytics.
Key Responsibilities
- Design, document, and implement ITSM solutions aligned with business needs.
- Collaborate with cross-functional teams to optimize workflows and service delivery.
- Automate ITSM processes to improve scalability and efficiency.
- Define integration requirements between ITSM platforms and enterprise systems.
- Provide training and support to IT staff and end-users on ITSM tools and best practices.
- Monitor KPIs and metrics to identify areas for improvement.
- Mentor junior team members and provide technical guidance.
- Participate in on-call rotation, including occasional after-hours and weekend support.
- 3+ years of professional experience in ITSM or related fields.
- Hands-on experience with ITSM platforms such as TeamDynamix, Jira, or ServiceNow.
- Strong understanding of ITSM processes (incident, change, release, configuration).
- Proven ability to automate workflows and improve operational efficiency.
- Excellent analytical, problem-solving, and communication skills.
- Experience working with diverse stakeholders, including business and technical teams.
- Familiarity with cloud computing technologies and DevOps practices.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with ITSM platform migrations (e.g., ServiceNow to TeamDynamix).
- Background in AI and automation for process optimization.
- Knowledge of ITSM practices in a product-led organization.
- Experience with cloud-based ITSM solutions.
- Comfortable engaging with business stakeholders and leadership.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.