Overview
On Site
USD 28.00 - 32.00 per hour
Full Time
Skills
IT Service Management
Customer Support
Documentation
Management
Tier 2
Swing
Project Management
Preventive Maintenance
Performance Management
Active Directory
Point Of Sale
Technical Support
Help Desk
Routers
Switches
Customer Service
Microsoft Windows
Incident Management
Communication
Service Level
Taxes
Life Insurance
Business Transformation
Law
Job Details
Helpdesk Technician (Technical Services Coordinator 2)
Pay Rate: $28/hr. - $32/hr.
Contract: Ongoing
Onsite 5 days a week
Description
The primary responsibility is to respond to and resolve customer support requests and IT service-related issues. Responsible for thorough and appropriate ticket documentation and management. Escalate problems as required to Tier 2 and 3 support teams and vendors. This person MUST be able to work 1 weekend day. This schedule is going to be a swing shift 10 am - 7 pm PST.
Top Skills:
Windows
Active Directory
Having POS troubleshooting is a plus
Skills
Help desk support, Technical support, Help desk, desktop, switches, routers and switches, Troubleshooting, Customer service, Microsoft Windows
Additional Skills & Qualifications
ITTL Process and Incident Management
o Strong written and verbal communication
o Time bound service level agreements for engagement
o Engaging appropriate resources
o Escalating to the appropriate resources/vendors
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Dublin,CA.
Application Deadline
This position is anticipated to close on May 26, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Pay Rate: $28/hr. - $32/hr.
Contract: Ongoing
Onsite 5 days a week
Description
The primary responsibility is to respond to and resolve customer support requests and IT service-related issues. Responsible for thorough and appropriate ticket documentation and management. Escalate problems as required to Tier 2 and 3 support teams and vendors. This person MUST be able to work 1 weekend day. This schedule is going to be a swing shift 10 am - 7 pm PST.
Top Skills:
Windows
Active Directory
Having POS troubleshooting is a plus
Skills
Help desk support, Technical support, Help desk, desktop, switches, routers and switches, Troubleshooting, Customer service, Microsoft Windows
Additional Skills & Qualifications
ITTL Process and Incident Management
o Strong written and verbal communication
o Time bound service level agreements for engagement
o Engaging appropriate resources
o Escalating to the appropriate resources/vendors
Pay and Benefits
The pay range for this position is $25.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Dublin,CA.
Application Deadline
This position is anticipated to close on May 26, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.