Overview
On Site
Full Time
Skills
SQL Azure
Sales
Microsoft Azure
Microsoft
Fluency
Portuguese
English
JD
SQL
Microsoft SSRS
Microsoft SSAS
Microsoft SSIS
Microsoft Power BI
Communication
Technical Support
Root Cause Analysis
SLA
Writing
Presentations
Customer Support
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 2068112
Job Description:
*** Must have ship & speak fluent Portuguese & English *****
100% remote
Daily Schedule & OT estimate: Monday - Friday, 40 hours a week. They occasionally may have to work weekends but if so, theyd still only work 5 days a week.
Purpose of the Team: This team is the Azure database support for MSFT.
Typical task breakdown and operating rhythm: The role will consist of 10% meetings, 90% working with MS customers on support tickets
Compelling Story & Candidate Value Proposition
What makes this role interesting? - This role provides the opportunity to gain great technical depth in understanding the technology.
Unique Selling Points: Opportunity for FTE conversion
Top 3 Hard Skills Required + Years of Experience
1.Minimum 5+ years experience with Power BI
2.Minimum 5+ years experience with Azure Fundamentals a
3.Minimum 5+ years experience with Microsoft Fabric
4. Fluent in Portuguese & English
Hard Skills Assessments
Expected Dates that Hard Skills Assessments will be scheduled: ASAP
Hard Skills Assessment Process: The assessment process will include 2 rounds. one technical HSA with an FTE and the second round with the sponsor.
Power BI JD:
1.Candidate should have overall experience with knowledge of Power BI and SQL along with basic knowledge on SSRS. Knowledge of SSAS and SSIS will be an added advantage.
2.Should have good knowledge of Power BI Desktop, Power BI Service, gateways, Power BI administration, etc.
3.Strong Communication skills both written and oral.
4.Strong ability to communicate clearly and professionally with end users.
5.Strong ability to understand complex issues in an often-ambiguous environment.
6.Experience in Technical support projects and handling customers. Should have worked in customer support projects in the past.
7.Performing Root Cause analysis and resolving customer reported issues within the defined SLA.
8.Strong ability to analyze, interpret and communicate technical errors and solutions.
9.Strong email writing skills. Should be able to write detailed emails with excellent presentation.
10.Ability to act as a bridge between the end user and engineering teams to troubleshoot and resolve issues.
11.Should have strong ability to handle escalations, involve the right parties and deescalate the situations. Cross Team collaboration. Passion for technology and customer support.
12.Enthusiasm to upgrade technology from time to time.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
*** Must have ship & speak fluent Portuguese & English *****
100% remote
Daily Schedule & OT estimate: Monday - Friday, 40 hours a week. They occasionally may have to work weekends but if so, theyd still only work 5 days a week.
Purpose of the Team: This team is the Azure database support for MSFT.
Typical task breakdown and operating rhythm: The role will consist of 10% meetings, 90% working with MS customers on support tickets
Compelling Story & Candidate Value Proposition
What makes this role interesting? - This role provides the opportunity to gain great technical depth in understanding the technology.
Unique Selling Points: Opportunity for FTE conversion
Top 3 Hard Skills Required + Years of Experience
1.Minimum 5+ years experience with Power BI
2.Minimum 5+ years experience with Azure Fundamentals a
3.Minimum 5+ years experience with Microsoft Fabric
4. Fluent in Portuguese & English
Hard Skills Assessments
Expected Dates that Hard Skills Assessments will be scheduled: ASAP
Hard Skills Assessment Process: The assessment process will include 2 rounds. one technical HSA with an FTE and the second round with the sponsor.
Power BI JD:
1.Candidate should have overall experience with knowledge of Power BI and SQL along with basic knowledge on SSRS. Knowledge of SSAS and SSIS will be an added advantage.
2.Should have good knowledge of Power BI Desktop, Power BI Service, gateways, Power BI administration, etc.
3.Strong Communication skills both written and oral.
4.Strong ability to communicate clearly and professionally with end users.
5.Strong ability to understand complex issues in an often-ambiguous environment.
6.Experience in Technical support projects and handling customers. Should have worked in customer support projects in the past.
7.Performing Root Cause analysis and resolving customer reported issues within the defined SLA.
8.Strong ability to analyze, interpret and communicate technical errors and solutions.
9.Strong email writing skills. Should be able to write detailed emails with excellent presentation.
10.Ability to act as a bridge between the end user and engineering teams to troubleshoot and resolve issues.
11.Should have strong ability to handle escalations, involve the right parties and deescalate the situations. Cross Team collaboration. Passion for technology and customer support.
12.Enthusiasm to upgrade technology from time to time.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.