End User Support

Job Summary:

We are looking for an experienced and customer-focused End User Support Specialist to provide day-to-day technical assistance and support to end users. This role is responsible for ensuring that all employees have the tools and functionality needed to perform their jobs effectively, resolving technical issues quickly and professionally.

Key Responsibilities:

• • Performs manual installation of non-packaged software, which includes both purchased products and internally developed
  • applications.
  • Ensures appropriate change management approvals are in place prior to deployment
  • Manage multiple assignments and problems in an environment of continually changing priorities while keeping end users and management informed of progress along the way.
  • Provides timely and effective technical support to end users, answering questions, troubleshooting problems, and providing general assistance in the use of end-user hardware and corporate-standard software.
  • Documents technical issues and their resolution, in accordance with incident and knowledge management standards.

Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or related field (or equivalent experience).

• 1 3 years of experience in an end-user support or desktop support role.

• Strong knowledge of Windows, macOS, and Microsoft Office 365 suite.

• Familiarity with Active Directory, remote desktop tools, and ticketing systems.

• Basic knowledge of network concepts (TCP/IP, DNS, DHCP, VPN).

• Excellent interpersonal, verbal, and written communication skills.

• Strong organizational skills and attention to detail.

• Customer service mindset with the ability to explain technical concepts in non-technical terms.