Sales Support Representative II

RESPONSIBILITIES:
A client with Kforce is seeking a Sales Support Representative II to join their team in Plano, TX.

Job Overview:
We are seeking a highly motivated, detail-oriented, and proactive Order Desk Associate to join the Sales Operations & Innovations Team. The ideal candidate will assist our sales team and customers in preparing for product activation, processing orders, and providing exceptional customer support. This role requires excellent communication skills, strong attention to detail, the ability to multitask, and a customer-oriented approach.

Key Responsibilities:
* Manage customer activation and process orders accurately and efficiently
* Engage with customers via phone, email, or chat in a timely and professional manner
* Coordinate with other departments to ensure orders are fulfilled correctly
* Prepare for customer activation with detailed investigation, clear action items, and concise summaries
* Manage a database of incoming orders; data entry is required
* Follow compliance requirements to validate orders are placed as contracted
* Assist in data cleanup projects and CRM account updates
* Communicate with customers to assist with questions and resolve order errors
* Provide order process enhancements recommendation and improve standard operating procedures and processes with learnings

REQUIREMENTS:
* High School diploma/GED required; Some College/University preferred
* 2+ years of experience in sales support or a related role with customer engagement and resolution
* Proficient in CRM software (Salesforce) and Microsoft Office Suite
* Experience in order placement for direct customers
* Strong communication and interpersonal skills
* Excellent organizational and multitasking abilities
* Ability to work independently and as part of a collaborative team
* Exhibits extreme ownership within projects/programs or processes
* Establishes trusted relationships within the working team
* Able to quickly absorb and process information in new domains
* Self-starter, takes initiative, and thrives in being bold
* Strong written and verbal communication skills with a fine attention to detail

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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