Overview
Remote
Depends on Experience
Contract - W2
Skills
Call Center
Customer Relationship Management (CRM)
Epic
Job Details
We are seeking an experienced Epic Cheers CRM professional to support patient outreach and call center campaign initiatives within a large-scale Epic environment. This short-term engagement requires someone with current Epic certification or demonstrated proficiency in Epic Cheers, including the Call Hub and Campaigns modules. The ideal candidate will have a strong background in healthcare CRM workflows, patient engagement, and call center operations.
Responsibilities:
- Configure, optimize, and support Epic Cheers CRM to drive patient communication and engagement strategies.
- Manage and execute Call Hub workflows, including scripting, routing, and call tracking for inbound and outbound patient calls.
- Build, launch, and track Campaigns aimed at patient outreach, scheduling, reminders, and health initiatives.
- Collaborate with clinical, IT, and call center teams to ensure CRM workflows align with operational and patient care goals.
- Provide subject matter expertise on Epic Cheers best practices and functionality.
- Troubleshoot and resolve CRM-related issues promptly to minimize downtime.
- Train and mentor staff on new workflows, campaign setup, and CRM reporting tools.
Must Haves:
- Epic Cheers CRM certification (or current Epic proficiency badge in Cheers, Call Hub, and/or Campaigns).
- Hands-on experience implementing or managing Epic Call Hub and Campaigns functionality.
- Previous experience in a healthcare setting with patient communication or call center operations.
- Strong understanding of patient outreach workflows and CRM best practices.
- Excellent communication and collaboration skills, able to work with cross-functional teams.
Nice to Haves:
- Experience with large-scale Epic implementations in an enterprise healthcare environment.
- Ability to analyze campaign performance data and recommend improvements.
- Familiarity with other Epic modules that integrate with Cheers CRM.
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