Overview
On Site
$40,000 - $45,000
Full Time
No Travel Required
Skills
help desk
tech support
service desk
Job Details
Summary
We are seeking a Help Desk Technician to manage tablets, Android devices, and Active Directory Groups; administer Microsoft Exchange mailboxes; and troubleshoot PC issues in a fast-paced environment.
Responsibilities
- Collaborate in a fast-paced team environment, providing excellent phone support.
- Image devices for new and current employees.
- Set-up hardware including monitors and docking stations.
- Provide tablet/mobile support.
- Provide support for Microsoft Office (especially Excel).
- Manage Active Directory group memberships.
- Administer Microsoft Exchange.
- Troubleshoot workstation issues with administrative rights.
- Handle around 70 tickets per day using ServiceDesk Plus.
Requirements
- Experience with the following:
- Managing tablets and Android devices;
- Administering Active Directory permissions;
- Administering Microsoft Exchange mailboxes;
- Using ServiceDesk Plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.