IT Production/Process Technician

PRODUCTION TECHNICIAN (Operations)

W2 CONTRACT

Chicago, IL

Hybrid

Responsible for day-to-day operational activities focusing on change, configuration, incident and problem management, leading to service level management, service and software delivery life cycle (SDLC) and to the Test Lift Cycle using Information Technology Information Library (ITIL) as framework.

DUTIES AND RESPONSIBILITIES:

• Drive the assessment, planning and authorization of changes to the IT production environment.
• Minimize disruption of services due to improper change implementation.
• Drive the identification of the root cause of Incidents or their prevention.
• Ensure services are stable, timely and accurate and Incidents neither occur nor recur, focusing on incident prevention.
• Support all the other processes providing accurate data related to the production environment, the elements (configuration items) that make it and their relationship.
• Establish effective relationship within IT organizations to understand and interpret the process requirements and ensure efficient integration and optimal results for process definition
• Lead in the design and implementation of the process of his/her responsibilities, related tools and/or methodology to ensure cost efficient, timely and effective services that support the corporate business strategy
• Develop process tools and templates to facilitate process consistency and effectiveness
• Drive the efficiency and effectiveness of the process of responsibility and ensure that the process participants consistently follow the process standards, policies, business roles and procedures
• Maintain concise process management documentation and ensure process information repository is complete and accurate
• Oversee the day-to-day administration and operation of the process of his/her responsibilities and associated tools (Global, Regions, Sites level as assigned), facilitates or chairs process-related meetings

SKILLS:

• Advanced: User end points: HW and OS Win7-Win11, patching, vulnerabilities management, AD experience (users, group management)
• Basic: Network knowledge (VLAN concept, basic network topology), Server knowledge (mount and rack, iLO, etc)
• Appreciated experience: Thin Clients and Raspberry PI, DHCP, SCCM