IT Support Technician

Overview:
The IT Support Technician plays a critical role in providing centralized technical support for standard computing devices, software applications, and serves as a single point of contact for telephone and deskside assistance. This position involves handling support requests via phone, email, and walk-in interactions, ensuring timely and effective resolution of technical issues.
Key Responsibilities:

• Provide first-level and advanced support for desktops, laptops, and standard applications through phone, remote, and in-person assistance.
• Respond to and resolve service requests submitted electronically, by phone, or in person.
• Troubleshoot and resolve hardware, software, and peripheral issues, including printers and telephony systems.
• Perform computer imaging, re-imaging, and deployment of new systems in compliance with organizational standards.
• Manage inventory of IT assets, including tracking, ordering, and installation of computing equipment.
• Support conference room technology and other partnership areas as needed.
• Maintain accurate documentation of service requests and resolutions in the ticketing system.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Deliver outstanding customer service and communicate technical information clearly to non-technical users.

Required Skills and Qualifications:

• Strong troubleshooting skills for hardware, software, and network-related issues.
• Experience with Windows 10/11, Office 365, and common desktop applications.
• Familiarity with imaging and deployment tools such as SCCM or MDT.
• Knowledge of inventory management and asset tracking processes.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to work independently and in a team environment to meet service level expectations.

Job Type & Location
This is a Contract position based out of Notre Dame, IN.
Pay and Benefits
The pay range for this position is $22.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Notre Dame,IN.
Application Deadline
This position is anticipated to close on Dec 27, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.