Desktop Support Engineer

  • Richmond, VA
  • Posted 3 days ago | Updated 3 days ago

Overview

On Site
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 8 Month(s)
No Travel Required

Skills

EHR Desktop Support Engineer (12+) with user account management
software/hardware Diagnose
OS patching
Keystone Edge
Asset Panda
DEXIS
VPN
SharePoint
Active Directory
GIS
L3
Electronic Health Record (EHR)
Geographic Information System
IT Risk
Business Process
Capacity Management
Computer Hardware
Forms
Identity Management
Network Layer
Optimization
Performance Tuning
RTR
Remote Support
Asset Management
Management
Microsoft SharePoint
Microsoft Windows
Adobe
Inventory
Reporting
SAP BASIS
Software Management
Software Security
Telecommuting
Virtual Private Network

Job Details

Job ID: VA-766792

Hybrid/Local EHR Desktop Support Engineer (12+) with user account management, software/hardware Diagnose, OS patching, Keystone Edge, Asset Panda, DEXIS, VPN, SharePoint, Active Directory, GIS, L3 experience

Location: Richmond, VA (DOC)
Duration: 8 Months
Position: 1(2)
Interview is IN PERSON only.
4 days on site and 1 telework day

Skills:
Working knowledge and experience with Keystone Edge, Microsoft OS, MS Office, DocuSign, Panda, VITA Remote tools, DEXIS, Adobe, Teams/SharePoint, VPN Required 5 Years
Create, change, and delete user accounts per request. Required 5 Years
Diagnose and recover from hardware or software failures. Required 5 Years
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools Required 5 Years
Maintain operational, configuration, or other procedures Required 5 Years
Experience in a recognized Electronic Health Record System (EHR) Highly desired

Description:
ABOUT THE ROLE
Must have excellent organization and planning skills, and an understanding of the utilization of technology in the business processes for the Electronic Health Records (EHR) program. The ideal candidate will have experience in a recognized Electronic Health Record System.

DAY TO DAY
Identify and quantify IT risk factors for EHR application security and related infrastructure. Knowledge of Active Directory, Group Permission, PC refresh and software installations, inventory and software management utilizing Asset Panda, managing user accounts, receiving and transferring inventory to maintain accurate records. The ability to communicate effectively both in oral and written forms is essential. Working knowledge and experience with Keystone Edge, Microsoft OS, MS Office, DocuSign, Panda, VITA Remote tools, DEXIS, Adobe, Teams/SharePoint, VPN access, and inventory operations. Create, change, and delete user accounts per request. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. Diagnose and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary. Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs. Maintain operational, configuration, or other procedures. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

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