Overview
On Site
$22 - $22 hourly
Contract - W2
Contract - Temp
Skills
Remote Support
Tier 1
Software Installation
Customer Service
End-user Training
Laptop
Research
Issue Tracking
Computer Maintenance
Technical Support
Network Administration
Computer Hardware
Computer Networking
Active Directory
Printers
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Visio
Analytical Skill
Problem Solving
Conflict Resolution
Communication
CompTIA
Network+
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce is seeking a Mobile and Desktop Support to provide Tier 1 (intermediate-level) maintenance and support for desktop and laptop computers. This role involves troubleshooting, hardware/software installation, configuration, and delivering exceptional customer service to end users.
Responsibilities:
* Unpack, configure, and deploy new hardware
* Provide end-user training on basic device and software functionality
* Document troubleshooting guides and installation procedures
* Relocate and set up desktop computers, laptops, and peripherals
* Research and develop alternative solutions for new technical issues
* Log all interactions and resolutions in the ticketing system
* Maintain technical proficiency through independent learning
REQUIREMENTS:
* Associate degree in Computer Maintenance Technology, Help Desk Support, Network Administration, or related field, or equivalent experience in an IT technical environment
* Hands-on experience with installation, configuration, troubleshooting, and maintenance of PCs and hardware
* Basic understanding of networking concepts and Windows Active Directory
* Familiarity with LCD projectors, monitors, printers, and plotters
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project)
* Strong analytical and problem-solving skills
* Excellent written and verbal communication abilities
* Ability to work collaboratively with customers and support teams
* Flexibility to work rotating schedules and adapt to changing technologies
* Ability to distinguish colors for component identification
Preferred Qualifications:
* Relevant IT certifications (e.g., CompTIA A+, Network+)
* Experience supporting construction or maintenance environments
Why Kforce?
At Kforce, we connect talented professionals with meaningful opportunities. Join us and leverage your technical expertise to make an impact in a dynamic environment.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is seeking a Mobile and Desktop Support to provide Tier 1 (intermediate-level) maintenance and support for desktop and laptop computers. This role involves troubleshooting, hardware/software installation, configuration, and delivering exceptional customer service to end users.
Responsibilities:
* Unpack, configure, and deploy new hardware
* Provide end-user training on basic device and software functionality
* Document troubleshooting guides and installation procedures
* Relocate and set up desktop computers, laptops, and peripherals
* Research and develop alternative solutions for new technical issues
* Log all interactions and resolutions in the ticketing system
* Maintain technical proficiency through independent learning
REQUIREMENTS:
* Associate degree in Computer Maintenance Technology, Help Desk Support, Network Administration, or related field, or equivalent experience in an IT technical environment
* Hands-on experience with installation, configuration, troubleshooting, and maintenance of PCs and hardware
* Basic understanding of networking concepts and Windows Active Directory
* Familiarity with LCD projectors, monitors, printers, and plotters
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project)
* Strong analytical and problem-solving skills
* Excellent written and verbal communication abilities
* Ability to work collaboratively with customers and support teams
* Flexibility to work rotating schedules and adapt to changing technologies
* Ability to distinguish colors for component identification
Preferred Qualifications:
* Relevant IT certifications (e.g., CompTIA A+, Network+)
* Experience supporting construction or maintenance environments
Why Kforce?
At Kforce, we connect talented professionals with meaningful opportunities. Join us and leverage your technical expertise to make an impact in a dynamic environment.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.