Technical Support Analyst

Overview

On Site
Depends on Experience
Contract - W2
Contract - 1 Year(s)

Skills

Technical Support
ServiceNow
SharePoint

Job Details

Title : Technical Support Analyst

Location : Richmond, VA

Duration : 1 Year

Job Description:

  • Client is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.

Duties And Responsibilities:

  • Issues new workstations to incoming employees, coordinates issuance during employee orientations, internal refreshes, etc.
  • Issue and troubleshoot peripheral devices provided alongside workstations (Monitors, docking stations, input/output devices, etc.)
  • Manages and monitors customer IT issues using helpdesk tools ServiceNow, Ivanti, and SharePoint. Support over the phone, in person, and using remote control
  • Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, and printers
  • Troubleshoot software and hardware problems and enhances the level of direct services to field staff.
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