Overview
On Site
USD 15.84 - 18.34 per hour
Contract - W2
Contract - Independent
Skills
Attention To Detail
Help Desk
Computer Hardware
Break/Fix
Documentation
Collaboration
Security Clearance
Customer Service
Technical Support
Microsoft Windows
Active Directory
Management
Service Desk
IT Infrastructure
Remote Support
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a detail-oriented Help Desk Analyst to join our team in the East Hills area of Pittsburgh, Pennsylvania. As a Contract position, this role focuses on providing efficient IT and desktop support while addressing technical issues and user concerns. The ideal candidate will have a passion for troubleshooting and delivering excellent customer service.
Responsibilities:
Provide prompt and effective IT support to resolve hardware and software issues.
Manage service desk tickets, ensuring timely responses and resolutions.
Troubleshoot technical problems related to Microsoft Windows 10 and Active Directory.
Perform break/fix repairs for desktop systems and peripherals.
Image and deploy PCs to meet organizational standards.
Maintain accurate documentation of technical issues and their resolutions.
Collaborate with team members to improve system performance and user experiences.
Conduct background checks and adhere to organizational clearance requirements.
Assist in system updates and ensure compatibility with existing infrastructure.
Deliver exceptional customer service to users facing technical challenges.
Requirements
At least 1 year of experience in IT support or a related field.
Proficiency in Microsoft Windows 10 and Active Directory.
Strong troubleshooting skills for resolving technical issues.
Experience managing service desk tickets effectively.
Familiarity with imaging and deploying PCs.
Knowledge of basic IT infrastructure and desktop support processes.
Ability to handle multiple tasks and prioritize effectively.
Excellent communication and interpersonal skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a detail-oriented Help Desk Analyst to join our team in the East Hills area of Pittsburgh, Pennsylvania. As a Contract position, this role focuses on providing efficient IT and desktop support while addressing technical issues and user concerns. The ideal candidate will have a passion for troubleshooting and delivering excellent customer service.
Responsibilities:
Provide prompt and effective IT support to resolve hardware and software issues.
Manage service desk tickets, ensuring timely responses and resolutions.
Troubleshoot technical problems related to Microsoft Windows 10 and Active Directory.
Perform break/fix repairs for desktop systems and peripherals.
Image and deploy PCs to meet organizational standards.
Maintain accurate documentation of technical issues and their resolutions.
Collaborate with team members to improve system performance and user experiences.
Conduct background checks and adhere to organizational clearance requirements.
Assist in system updates and ensure compatibility with existing infrastructure.
Deliver exceptional customer service to users facing technical challenges.
Requirements
At least 1 year of experience in IT support or a related field.
Proficiency in Microsoft Windows 10 and Active Directory.
Strong troubleshooting skills for resolving technical issues.
Experience managing service desk tickets effectively.
Familiarity with imaging and deploying PCs.
Knowledge of basic IT infrastructure and desktop support processes.
Ability to handle multiple tasks and prioritize effectively.
Excellent communication and interpersonal skills.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.