Technical Project Managers - (OSS Specialist / Integration & Support)

Role 1.) Technical Project Manager OSS Specialist

Overview

• The Supplier shall provide professional services to Nokia and its Customers for Nokia OSS and Network Management products/platforms. The role requires delivering services such as software upgrades, patch updates, maintenance, installation, commissioning, performance monitoring, and troubleshooting for NetAct and Archive Cloud products and their hardware.

Key Responsibilities

• Project Planning creating project schedules, design documents, risk management plans, and coordinating resources.
• Project Execution managing project governance, executing activities, monitoring risks/issues, handling change requests, and ensuring milestones are achieved.
• Project Closure conducting acceptance testing, lessons learned, final handover, and ensuring customer acceptance.
• Technical Support coordinating with Technical Support Teams, resolving issues, ensuring system health, and meeting SLAs.
• Provide monthly reports, track deliverables, and ensure First Time Right and On-Time Delivery.
• Manage and direct assigned personnel, ensuring compliance with Nokia s security, process, and customer requirements.
• Ensure smooth collaboration with Nokia project managers, SMEs, customers, and other stakeholders.
• Handle escalations, track risks, and ensure corrective action and continuous improvement.
• Maintain confidentiality of Nokia s processes, tools, and customer-related information.

Additional Requirements

• Must complete required training (e.g., Nokia/Customer security and access compliance training).
• Ability to work during normal working hours and maintenance windows, remotely and on-site.
• Must comply with data protection, privacy, export control, and security laws.
• Ability to travel if required.
• Must pass Nokia s and the Customer s background checks and security requirements.

Role 2.) Technical Project Manager OSS Integration & Suport Engineer

Overview:

• Provide professional services for Nokia OSS & Network Management platforms primarily NetAct and Archive Cloud covering integration, upgrades, maintenance, troubleshooting, and project delivery (planning execution closure) for lab and production environments.

Key Responsibilities:

Network Element Integration

• Integrate Nokia NEs into NetAct testbed and production environments using MOPs.
• Perform E2E testing; collect logs/traces; root-cause analysis; open & drive TSS/L3 tickets; validate fixes.
• Produce and maintain Method of Procedures (MOPs); update after releases/upgrades.

Troubleshooting (SPOC)

• Acknowledge service requests within 2 working days.
• Daily/weekly status to customer (per priority), resolution and summary reports, sign-oX within defined timelines.

Project Delivery

• Planning: schedules, design documents, risk management, SME resourcing, eXort/cost estimates.
• Execution: governance, milestone control, change requests, risk/issue tracking, escalations, progress reporting.
• Closure: ensure ATCs are completed/accepted, lessons learned, Certificate of Acceptance.

Technical Support

• Coordinate with Care-TSS; ensure SLAs; be accountable for system health during implementation.

Reporting & Governance

• Monthly reports on deliverables/progress/performance; support KPI tracking and improvement actions.

Required Qualifications

• Advanced knowledge/experience in Computer Science/IT. Strong Linux/Unix and Storage/SAN experience. Hands-on with OSS/NMS (FCAPS: Fault, Performance, Config, Software Mgmt). Experience with Nokia NetAct and Archive Cloud (preferred). MOP development/testing, ticketing, and L3 coordination. Technical Project Management with customer-facing support & status reporting. Experience working in the USA. Excellent written and verbal English. PMP certification is a plus.