Overview
Accepts corp to corp applications
Contract - Long Term
Skills
Mainframe COBOL
Customer/1
Billing Finance Support
Job Details
Position: Mainframe COBOL, Customer/1, Billing Finance Support
Location: 100% Remote
- "Expert Knowledge: Provide specialized insights in customer service and service order management.
- Technical Support: Resolve customer issues and provide functional support.
- Documentation: Assist with project documentation and training materials.
- Liaison: Coordinate with support teams to ensure timely issue resolution.
- Mentoring: Train and mentor new associates during onboarding.
- Knowledge Maintenance: Developing and maintaining an understanding of customer-specific business environments and service level agreements.
- Problem Resolution: Identifying and resolving customer problems using defined procedures and documenting troubleshooting efforts."
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