Project Manager - Service Onboarding & Transition Lead

Job Title: Project Manager Service Onboarding & Transition Lead
Location: Atlanta, GA (Hybrid)
Duration/Term: Long Term Contract

Job Description:

We are seeking a dynamic and experienced Project Manager to lead Service Onboarding and Transition initiatives. This hybrid role requires a strategic thinker with a strong foundation in ITIL and ITSM practices, exceptional project management capabilities, and a proven ability to drive service excellence. The ideal candidate will be responsible for managing end-to-end onboarding projects, collaborating with cross-functional teams, and ensuring seamless service transitions that align with organizational goals.

Responsibilities:

• Lead service onboarding and transition projects, ensuring alignment with ITIL and ITSM best practices.
• Define project scope, gather requirements, manage stakeholder expectations, and develop detailed project plans.
• Utilize ServiceNow and other ITSM tools to manage incidents, changes, problems, and service requests.
• Analyze performance data and generate actionable insights using advanced Excel and data visualization tools like Tableau and PowerPoint.
• Facilitate effective meetings with clear agendas and outcomes, ensuring productive stakeholder engagement.
• Drive continual service improvement by identifying process gaps and implementing enhancements.
• Mentor and guide onboarding team members, fostering a collaborative and high-performing environment.
• Ensure customer satisfaction by addressing feedback and refining service delivery processes.
• Collaborate with technical teams to understand IT architecture, including hardware, networks, and collaboration services.

Qualifications:

• Minimum 5 years of experience in project management, with at least 3 years in a leadership role.
• ITIL certification is mandatory; PMP or equivalent certification is preferred.
• Bachelor s degree in a relevant field or equivalent practical experience.

Key Skills: ITIL, ITSM, Project Management, ServiceNow, Incident Management, Change Management, Problem Management, Service Request Management, Stakeholder Communication, Risk Mitigation, Data Analysis, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Tableau, Service Delivery, Customer Satisfaction, Process Improvement, Agile, Scrum, Meeting Facilitation, Team Leadership, API Integration, Microsoft O365, Reporting and Dashboards

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele