Overview
Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Customer Relationship Management (CRM)
Dynamics
Knowledge Base
JavaScript
Issue Resolution
Customer Service
Dashboard
Data Integrity
Forms
Instructional Design
Business Process
C#
Collaboration
Communication
Customer Engagement
Management
Regulatory Compliance
System Integration
Sales
Optimization
Workflow
Job Details
Job Summary:
We are seeking a Senior Dynamics 365 CRM Techno-Functional Consultant with deep experience in both Sales and Customer Service modules to support long-term enhancement, issue resolution, and system optimization. This role requires a balance of hands-on configuration and technical development, along with strong business process knowledge and stakeholder communication.
Job Title: Senior Dynamics 365 CRM Techno-Functional Consultant (Sales & Customer Service)
Location: Remote
Job Type: Long-Term Contract
Experience: Minimum 10-years
Key Responsibilities:
- Enhance and maintain Dynamics 365 CRM (Sales & Customer Service) features and workflows to align with evolving business needs.
- Design and implement business process flows, automation (Power Automate), custom views, forms, and dashboards.
- Deliver both configuration and custom development including JavaScript, plugins, and Power Platform tools to support continuous enhancement and system integration.
- Collaborate with business and IT teams to gather requirements, troubleshoot issues, and implement scalable solutions.
- Support users through training, documentation, and issue resolution.
- Ensure data integrity, system performance, and security compliance across environments.
Qualifications:
- Minimum 10-years of hands-on experience with Dynamics 365 CRM (Customer Engagement).
- Proven techno-functional expertise across Sales (leads, opportunities, quotes, pipeline) and Customer Service (cases, SLAs, knowledge base, queues).
- Strong experience with Power Platform, including Power Automate and model-driven apps.
- Proficient in custom development using JavaScript, plugins (C#), and CRM APIs.
- Ability to work independently in a fast-paced environment, manage priorities, and communicate effectively with stakeholders.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.