IT Helpdesk Analyst

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - 6 month(s)

Skills

customer service
Basic IT skills
ability to read and understand technical manuals and procedural documentation
experience working in a team-oriented & collaborative environment. Great communication and interpersonal skills. Self-motivated and directed
with the ability to effectively prioritize and execute tasks in a high-pressure environment.

Job Details

Location: Las Vegas, NV

Job Description:
Provide Level 1 technical support to end-users for computer systems, networks, hardware, and software. Responsibilities include receiving, prioritizing, documenting, and resolving help requests. Support on/off boarding processes, deliver excellent customer service, and troubleshoot technical issues in a high-volume call environment. Create help sheets and FAQs for end-users. Assist in maintaining procedures for logging, reporting, and monitoring workstation performance.

Required Skills:

  • Basic IT skills

  • Ability to interpret technical manuals and documentation

  • Strong customer service orientation

  • Experience in a collaborative, team-oriented environment

  • Excellent communication and interpersonal skills

  • Self-motivated with effective task prioritization in high-pressure situations

Hiring Manager Preferences:

  • Team player who seeks assistance when needed

  • Stable employment history in IT

  • Commitment to delivering a positive end-user experience

Nice-to-Have Skills:

  • A+ or Microsoft certifications (highly desirable)

Ideal candidates will demonstrate reliability, technical aptitude, and a customer-focused approach.

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