Overview
Skills
Job Details
Location: Las Vegas, NV
Job Description:
Provide Level 1 technical support to end-users for computer systems, networks, hardware, and software. Responsibilities include receiving, prioritizing, documenting, and resolving help requests. Support on/off boarding processes, deliver excellent customer service, and troubleshoot technical issues in a high-volume call environment. Create help sheets and FAQs for end-users. Assist in maintaining procedures for logging, reporting, and monitoring workstation performance.
Required Skills:
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Basic IT skills
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Ability to interpret technical manuals and documentation
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Strong customer service orientation
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Experience in a collaborative, team-oriented environment
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Excellent communication and interpersonal skills
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Self-motivated with effective task prioritization in high-pressure situations
Hiring Manager Preferences:
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Team player who seeks assistance when needed
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Stable employment history in IT
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Commitment to delivering a positive end-user experience
Nice-to-Have Skills:
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A+ or Microsoft certifications (highly desirable)
Ideal candidates will demonstrate reliability, technical aptitude, and a customer-focused approach.