ServiceNow Support Engineer

Overview

Remote
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Recruiting
FOCUS
Reliability Engineering
Continuous Improvement
Testing
Management
Regulatory Compliance
Auditing
Continuous Integration
Technical Support
SOAP
Servers
Collaboration
Data Link Layer
Network Layer
Documentation
Workflow
Data Flow
Analytical Skill
Configuration Management Database
ServiceNow
ITIL
Virtual Team

Job Details

Job Title: ServiceNow Support Engineer



Location: 100% Remote



Job type: 9 to 12 Months Contract (Possibility for extension/Conversion)





Work Schedule: Monday to Friday | 9:00 AM 5:00 PM EST

Evening Availability: Required on alternate Wednesdays for Production Validation after biweekly releases






Job Summary:



We are hiring ServiceNow Support Engineer to deliver advanced technical and operational support for Discovery, CMDB, and Integrations within the ServiceNow platform. These roles will involve a blend of day-to-day support and project-based work with a focus on data accuracy, system reliability, and continuous improvement.






Key Responsibilities:



Discovery Support





Monitor and maintain the ServiceNow Discovery tool

Investigate and resolve Discovery-related issues and errors

Maintain and optimize Discovery schedules and credentials

Perform non-prod testing and production validation after biweekly releases (including evening hours on alternate Wednesdays)





CMDB Management





Maintain CMDB Health by resolving duplicates, orphans, and compliance issues

Regularly audit CMDB data for inconsistencies, stale data, or misconfigurations

Collaborate with CI Class Owners to improve data accuracy and governance

Identify and recommend improvements for CMDB processes and work with the Platform Team for implementation





Integration & Platform Support





Provide technical support for ServiceNow integrations (REST/SOAP APIs, MID Servers)

Understand data flows, transform maps, and import sets

Work closely with the Platform Team on integration updates and enhancements





General Support & Collaboration





Provide L2 and L3 support for ServiceNow incidents and service requests

Participate in ServiceNow enhancement and upgrade projects

Maintain documentation of issues, fixes, and technical workflows





Required Experience & Skills:





10+ years of IT experience (ServiceNow-focused)

Hands-on experience in:



ServiceNow Discovery and CMDB

ServiceNow Integrations, including data flow troubleshooting

Transform Maps, Import Loads, and MID Server setup





Strong analytical and troubleshooting skills

Experience with ITIL processes and CMDB governance








Preferred Qualifications:





ServiceNow Administrator and/or Implementation Specialist certifications

ITIL v3 or v4 Foundation certified

Experience working in a remote, distributed team environment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Comprehensive Resources Inc.