Overview
Remote
Full Time
Skills
SOW
Palo Alto
Customer facing
Managed services
Customer service
Data link layer
Network layer
Spanning Tree Protocol
Network administration
Frame Relay
Configuration Management
SD
WAN
Computer hardware
Network
Supervision
Design
Regulatory Compliance
Mentorship
Management
FOCUS
Meraki
Fortinet
Leadership
Switches
Data
Migration
SDA
TAC
Nexus
Virtual private cloud
VTP
VLAN
Cabling
QoS
NTP
DHCP
FTP
TFTP
SNMP
Secure Shell
HTTPS
IPsec
IP
Communication
Routing
OSPF
EIGRP
Border Gateway Protocol
LAN
Ethernet
DMVPN
MPLS
Automation
Ansible
Orchestration
Computer networking
Cisco
API
Scripting
Python
Sales
Research
Job Details
World Wide Technology, Inc. has an opportunity available for a Day 2 Support Engineer, specializing in SD-WAN technologies, to support our Advanced Technology Solutions group. The Engineer will be working with our Day 2 Support customers both in an advisory role and change implementor. This position is remote but may require 10% travel.
Job Responsibilities/Essential Functions/Competencies
Work Experience
Job Responsibilities/Essential Functions/Competencies
- Review and validate understanding of customer environment requirements
- Perform installation, configuration, maintenance, and troubleshooting of customer-managed hardware, software, and peripheral devices
- Monitor network performance and troubleshoot problem areas as needed
- Ability to read and understand a Statement of Work
- A self-starter that can work remotely or with little supervision
- Provide peer reviews for engineering teams to ensure design compliance
- Coach and mentor other engineers on best practices
- Manage, configure, & troubleshoot components of SD-WAN technologies with a focus on Viptela and Meraki
- Manage, configure and troubleshoot components of Fortinet and Palo Alto devices in SD-WAN environment.
- Attend and lead customer facing meetings/discussions
- Advanced understanding of SD-WAN protocols
- Assist peer engineers with related Managed Services technologies as skillset allows
- Deliver consistently high levels of customer service while operating in a 24/7/365 environment (8 hour shifts + on-call rotation)
Work Experience
- 7 to 12 years experience deploying and implementing core route/switch and data center networks by industry best practices
- Experience deploying and implementing Viptela SD-WAN solutions would be an added advantage
- SD-WAN implementation and migration experience
- SDA implementation experience
- Familiar with design best practices for core network and SD-WAN solutions
- Experience initiating and working through OEM TAC cases
- Extensive Nexus 7K/5K/2K experience is required
- Experience with logical design models (L2/L3, VPC, VDC, Datacenter Zones, Spanning tree, VFR, VTP, VLANs, physical cabling)
- Working technical knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP), and security protocols (SSH, HTTPS, AAA, IPSec, TustSec)
- Strong IP communication and routing knowledge are required (OSPF, EIGRP, BGP)
- Experience with inter-company routing is preferred
- Understand WAN/LAN and transport technologies (Ethernet, Frame Relay, DMVPN, WAAS, and MPLS)
- Experience with network automation using Ansible or other orchestration tools
- Configuration management of networking devices using automation tools (APIC-EM, Cisco Prime) and API scripting with Python
- Cisco partner post-sales consulting experience is strongly preferred
- Experience with Fortinet and/or Palo Alto SD-WAN solutions
- Ability to cross train other engineering team members
- Able to conduct research into networking issues and products as required
- Ability to present ideas in user-friendly language