Overview
Remote
$80 - $100
Full Time
No Travel Required
Skills
ServiceNow
SAM Pro
HAM Pr
CMDB
ITOM
Project Management
ServiceNow implementation
Job Details
ServiceNow ITAM Manager
Location: Remote
Overview
We re looking for a seasoned ServiceNow ITAM leader who can operate as a strategic advisor, client-facing authority, and delivery orchestrator. This role owns the end-to-end roadmap across SAM Pro, HAM Pro, CMDB, and ITOM, driving transformational outcomes across the IT asset lifecycle. The ideal candidate is a high-trust communicator who can manage stakeholders, mentor cross-functional teams, and run engagements with executive polish.
Key Responsibilities
- Drive ITAM program strategy leveraging ServiceNow SAM Pro and HAM Pro, ensuring optimized license positions, hardware lifecycle governance, and proactive compliance management.
- Lead client-facing workshops, executive briefings, and decision-making cycles with exceptional presentation presence.
- Manage and scale teams, providing coaching, performance management, and delivery oversight across multi-workstream engagements.
- Own project governance: scope, timelines, risk mitigation, resourcing, and milestone accountability.
- Partner with ITOM & CMDB SMEs to ensure asset data fidelity, normalization, enrichment, and integration quality.
- Define operational models, process frameworks, and KPI-driven scorecards for ITAM maturity uplift.
- Champion best practices in asset lifecycle management across procurement, deployment, reclamation, and retirement.
Requirements
- 8+ years hands-on ITAM experience across SAM/HAM, CMDB, and ITOM.
- Proven leadership background people management, stakeholder engagement, and client relationship ownership.
- Demonstrated success delivering ServiceNow SAM/HAM Pro implementations in complex enterprise environments.
- Strong program and project management skill set (formal methodology expertise a plus).
- Outstanding communication, executive presence, and soft-skills mastery.
- Deep familiarity with IT asset lifecycle principles and domain governance.
- Ability to operate in the EDT time zone.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.