Technical Content Writer

Position: Technical Content Writer
Duration: 6 month w2 contract
Location: Midtown-Atlanta, GA
Hybrid: expect to be on site x3 days a week
Our client is a global provider of business management software and services. They offer solutions for accounting, payroll, payments, enterprise resource planning (ERP), and more. The products are designed to help businesses of all sizes manage their operations more efficiently and effectively. Our client is a leader in accounting, financial, HR, and payroll technology for small and mid-sized business and is building the future of AI-driven financials for SMBs.
Our client is a cloud-based financial management solution that provides real-time financial insights and automation of complex processes and this is where the requirement sits.
They recently opened a new office in Atlanta where they'll drive the next wave of AI-powered financial solutions, helping their customers unlock new opportunities and scale with confidence.

Job description:
You will be responsible for creating and refining the content that powers our in-app guidance tools, including help documentation and instructional video scripts. This role requires a strong ability to translate complex concepts into clear, user-friendly content, ensuring our guidance tool provides accurate, engaging, and useful information.
Key responsibilities:

• Help Documentation: Write clear, concise, and informative help content and FAQs to support users in navigating the chatbot and resolving common issues.
• Video Scripts: Create compelling scripts for instructional videos that demonstrate chatbot features, provide user guidance, and promote engagement.
• Content Strategy: Collaborate with UX designers, AI developers, and product managers to understand project objectives and user needs, ensuring content aligns with overall strategy.
• Editing and Proofreading: Review and refine content to maintain clarity, consistency, and accuracy, ensuring all messaging aligns with voice and style.
• User Feedback: Analyze user interactions and feedback to identify areas for content improvement and update help documentation, messaging, and scripts accordingly.
• Testing and Iteration: Participate in content testing and iteration processes to validate the effectiveness of messaging and scripts in real-world scenarios.

Qualifications:

• Bachelor's degree in Communications, Creative Writing, Human-Computer Interaction, or a related field (or equivalent experience).
• Proven experience writing help content and video scripts, preferably for AI or technology products.
• Strong writing and editing skills with the ability to create user-friendly and engaging content.
• Ability to translate technical information into accessible and user-friendly language.
• Excellent communication and collaboration skills, with experience working with cross-functional teams.
• Detail-oriented with a focus on accuracy and consistency in content.

Preferred Skills:

• Experience with chatbot development platforms and understanding of their content capabilities.
• Knowledge of natural language processing (NLP) and machine learning concepts.
• Experience with authoring tools, such as MadCap Flare.
• Proficiency in content management systems and video scripting tools.

You might be a great fit for our team if:

• You are curious and tenacious in your quest for product knowledge.
• You like digging into software and finding all the tiny details, even the bonus details nobody told you about.
• You are persistent and determined when chasing down information and getting reviews.
• You have the soft skills to work with many types of people in a very fast-paced environment.
• You don't mind flexing your days to accommodate early-morning or late-night meetings.
• You write clearly and succinctly and have a knack for communicating complex ideas in simple language.
• You love words!

Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $50.00 - $57.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Atlanta,GA.
Application Deadline
This position is anticipated to close on May 22, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.