Overview
Skills
Job Details
Compensation & Location:
- Location: Onsite in Piedmont, South Carolina
- Employment Type: Contract-to-Hire (C2H)
- Pay Range: $35.00 - 50.00 per hour, based on experience & other factors
- Work Type: 100% Onsite must be physically present to support end users
- Benefits: Health, Vision, Dental, Life Insurance, 401k, Continuing and on-demand education
You must be willing to work 100% onsite in Piedmont, SC
Sponsorship is NOT AVAILABLE for this role
ONLY U.S. Citizens or Permanent Residents (s) ARE ELIGIBLE PER CLIENT REQUIREMENT
ONLY W2 NO CORP to CORP NO 3rd Parties
Position Summary:
The Senior Desktop Support Specialist provides advanced, hands-on technical support for desktops, laptops, mobile devices, and enterprise applications in a manufacturing and distribution environment. Acting as a key escalation point within the IT team, this role ensures consistent, high-quality support while contributing to IT stability and continuous improvement initiatives.
The ideal candidate has 5+ years of enterprise desktop support experience, strong knowledge of Windows 11, Microsoft 365, and Active Directory, proven ability to support warehouse/production environments and RF devices, and is an excellent communicator with strong customer-facing skills.
Key Responsibilities:
Technical Support
- Serve as the escalation point for on-site IT issues and service requests.
- Troubleshoot and resolve issues with:
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
- Hardware (desktops, laptops, monitors, docking stations, RF devices).
- Printing (network/local).
- Wireless connectivity and VPN/DNS/DHCP/Active Directory.
- Avaya VoIP phones (setup, connectivity, softphone integration).
- Provide support on warehouse and production floors.
- Image, configure, and deploy workstations.
- Support shift-based and 24/7 operations as needed.
Systems & Administration
- Assist with user account management (password resets, unlocks).
- Manage tickets within SLAs using ITSM platforms (e.g., Jira).
- Support device management using Intune, Soti MobiControl, Lansweeper.
- Install and patch software using tools such as Automox.
Documentation & Projects
- Create and maintain technical documentation and knowledge base articles.
- Track IT assets and support workstation refreshes.
- Participate in infrastructure projects (office expansions, rollouts, upgrades).
Collaboration & Leadership
- Provide face-to-face support and end-user training.
- Collaborate with network, systems, and security teams on cross-functional issues.
- Mentor junior technicians and provide technical guidance.
- Demonstrate excellent communication skills, both written and verbal, with end users and technical staff.
Required Qualifications:
- Associate s degree in IT, Computer Science, or related field.
- 5+ years of enterprise desktop support experience.
- Strong knowledge of Windows 11, Microsoft 365, and Active Directory.
- Experience troubleshooting applications, printing, and wireless networking.
- Hands-on experience supporting RF devices, handheld scanners, production-critical systems.
- Proficiency in networking concepts (TCP/IP, DNS, DHCP, VPN).
- Proficient with imaging, deployment, and endpoint management tools.
- Excellent communication and customer service skills.
Preferred Qualifications:
- Bachelor s degree in IT, Computer Science, or related discipline.
- Certifications such as CompTIA A+, Network+, MD-102, ITIL Foundation.
- Experience supporting Avaya VoIP systems.
- Scripting knowledge (PowerShell, automation tools).
- Experience in compliance-driven environments (HIPAA, SOX).
Soft Skills:
- Strong interpersonal and communication skills.
- Customer-first mindset with proactive problem-solving.
- Ability to work independently and in a fast-paced team environment.
Work Environment / Physical Requirements:
- 100% onsite role support in office, warehouse, and production floor settings.
- Must be able to lift up to 30 lbs and move equipment.
- Extended computer use and occasional after-hours support required.